Eramba vs LogicManager Customer Complaint Management

Eramba is governance, risk, and compliance software for organizations managing activities such as risk, compliance, data privacy, incidents, awareness programs, account reviews, and online assessments. It lists more than 70 ready-to-import compliance packages, and teams can upload a custom framework as a CSV file. Common tools include notifications, granular access controls, status tracking, custom fields, reporting, automations, and REST APIs. Eramba can accept API requests and send webhooks to other systems, with examples involving SIEM incident creation and Jira issue creation. Authentication options include LDAP, SAML, and Google OAuth; its documentation also describes LDAP synchronization. Community and Enterprise can be installed on-premises using Docker or VMware, while SaaS is also available. For SaaS, Eramba says it hosts systems in Europe or the USA and manages daily backups and upgrades when releases become available. Community is free; Enterprise On-Premise starts at €2,500 a year, and Enterprise SaaS starts at €5,000 a year. Eramba is not a network scanner; its documentation recommends syncing asset data from a CMDB through the REST API.

LogicManager Customer Complaint Management has no write-up on Specifiction yet; its figures are above.