Ethnio vs UXprobe
Ethnio
ethn.ioUXprobe
uxpro.beSide by side
| Figure | Ethnio | UXprobe |
|---|---|---|
| Price from | $82/mo | — |
| Free plan | — | — |
| Free trial | Yes | Yes |
| Open source | — | — |
| Web | Yes | Yes |
| Windows | — | Yes |
| macOS | — | Yes |
| iOS | Yes | Yes |
| Android | Yes | Yes |
| API | Yes | — |
| Plans published | 2 | 1 |
| Spec score · Usability Testing Software | 8.5 (#5) | 7.4 (#40) |
| Purpose | Ethnio is a participant recruiting and management platform built for Research Ops. | UXprobe lets teams run online usability tests to identify website usability problems and collect qualitative data about customer performance and satisfaction. |
| Security | Ethnio says it is SOC 2 Type 1 and Type 2 certified and stores customer data in AWS US West (Oregon). | UXprobe’s data safety document says its SaaS runs on Google App Engine and customer data is stored on that platform. |
| Support | The pricing page lists Pro support by dedicated team email with a four-hour response time and Enterprise support via Slack, Zoom, and email with a dedicated CSM and two-hour response time. | UXpro lists [email protected] as its contact email for UXprobe inquiries. |
Plans
In their own words
UXprobe
UXprobe is an online usability testing service for teams investigating website usability and gathering qualitative information about customer performance and satisfaction. Teams define tasks and questions, share a test link with participants, then review recorded sessions and dashboards. Participants can begin without downloading additional software. During tests, UXprobe records screens and webcams alongside answers to contextualized questions. Its dashboard presents UX metrics, graphs, and charts. The service can be used to test websites, apps, software, and prototypes accessible through a URL, with moderated and unmoderated sessions. For mobile app tests, UXpro describes using a separate Android app or QuickTime for iOS; iPhone testing requires a Mac. The listed platforms are Android, iOS, macOS, web, and Windows. A UXpro case study says UXprobe connects to REST services and works with existing tools and NLP services. Its SaaS runs on Google App Engine, and access to reports is through Google accounts, which support two-factor authentication. The Free trial plan is free and includes 10 videos without requiring a credit card.