Fieldcode vs Salesforce Field Service
Fieldcode
fieldcode.comSalesforce Field Service
salesforce.comSide by side
| Figure | Fieldcode | Salesforce Field Service |
|---|---|---|
| Price from | $25/mo | $80/mo |
| Free plan | — | — |
| Free trial | Yes | Yes |
| Open source | — | — |
| Web | Yes | Yes |
| iOS | Yes | Yes |
| Android | Yes | Yes |
| API | Yes | Yes |
| Plans published | 3 | 10 |
| Spec score · Field Service Management Software | 8.4 (#27) | 9.1 (#3) |
| Customer portal | Customers can book, reschedule and track appointments online through self-service. | Yes |
| Free plan | No | No |
| Headquarters | Nürnberg, Germany | San Francisco, California, United States |
| Integrations | The maker lists connectors for Salesforce, Infor M3, QuickBooks, HubSpot, Microsoft Dynamics 365, Field Nation, Monday.com and Zoho CRM. | The page highlights partner apps and experts including Bolt, Deloitte, ProntoForms, SightCall, and Youreka, and describes connections to ERP, CRM, and asset management data. |
| Mobile app | The Fieldcode app for Android and iOS supports online and offline job information, guided workflows, reporting, photos, documents and technician communication. | The Android and iOS mobile app is described as offline-first and can provide access to thousands of records without an internet connection. |
| Mobile platforms | both | both |
| Offline mode | Yes | Yes |
| Recurring jobs | Yes | Yes |
| Route optimization | Yes | Yes |
| Scheduling | Scheduling and dispatch can assign work based on technician skills, availability, location and service requirements. | Its scheduling and optimization engine automates workforce scheduling, reduces travel time, and helps meet service-level agreements. |
| Support | Standard support is available during business hours in English, with additional coverage available for other languages or outside regular business hours. | The Standard Success Plan is included in all licenses and provides knowledge articles, documentation, Trailhead, and the Trailblazer Community; Premier offers 24/7 support for business-stopping issues. |
Plans
Salesforce Field Service
- Dispatcher$175 a month
- Technician$175 a month
- Contractor Plus$80 a month
- Field Service Plus$230 a month
- Agentforce 1 Field Service$650 a month
- Contractor Plus$80 a month
- Dispatcher$2,100 a year
- Technician$2,100 a year
- Field Service Plus$2,760 a year
- Agentforce 1 Field Service$7,800 a year
In their own words
Salesforce Field Service
Salesforce Field Service manages frontline work such as repairs, inspections, and on-site services by connecting customer, asset, and operational data. Its scheduling and optimization engine automates workforce scheduling and route optimization; a dispatch console organizes employees, contractors, and robotic resources by skill or availability across territories. Work orders can be created, assigned, executed, and debriefed. Asset Service Management supports real-time tracking and preventive maintenance plans. The Android and iOS app is described as offline-first and can provide access to thousands of records without an internet connection. Customer tools include appointment scheduling and real-time updates, plus video connections with experts. Agentforce can assist with scheduling, technician briefs, troubleshooting, post-work summaries, and dispatcher exceptions. Dispatcher and Technician plans each cost $175 a month, billed annually. There is no free plan, though a free trial is listed. Field Service and Operations requires at least one Service Cloud user license, and technicians and contractors need a Dispatcher license to use scheduling.