FirstLook Engagement Analytics vs Viewport.gg

FirstLook Engagement Analytics combines in-game telemetry with out-of-game player signals in player profiles for game studios. Native Unreal and Unity SDKs support session tracking and custom events. Teams can segment players by playtime, retention cohort, source, country, custom attributes, and tags, then trigger automated email or Discord direct messages from events or rules. Dashboards cover players, Discord, Steam, visits, sessions, custom events, retention cohorts, and funnels. Listed inputs include Unreal or Unity telemetry, Discord activity, Steam playtime, and API custom events; identity syncing spans Steam, Discord, Epic, and console accounts. Teams can export segments as CSV or through an API, and API ingestion can stream warehouse events. Counter and duration events can feed filters, segments, triggers, quests, rewards, and Discord roles. The Forever Free plan costs nothing and includes 100k player profiles, up to 500 playtesters, and 1,000 emails per month. Analytics Core costs $149 a month, billed monthly per game, and includes 1M events. Engagement Pro costs $3,499 a month, billed monthly per game, and includes 10M events. FirstLook lists Community Support for Core and Slack Support for Pro.

Viewport.gg helps indie game developers run playtests and collect session recordings with structured feedback from paid testers. Developers can upload a Windows zip, WebGL folder,.app bundle or APK, or paste a TestFlight link; builds are auto-detected and do not require a CLI. Test setup includes choosing a tester audience, duration, feedback template and payout per tester. Session capture can include screen video, microphone audio, an input overlay, a transcript and automatically flagged moments. Testers are paid automatically when their submissions are accepted. Viewport.gg charges 15% on tester payouts; the listed example totals $11.50 for a $10 tester payout. There is no subscription, project minimum, per-seat fee or paywalled feature, and the service is free when no tester is paid. It lists Unity, Unreal, Godot, GameMaker, WebGL, Steam Playtest, itch.io and TestFlight under “Ships with.” The audience described ranges from solo developers to studios of up to 15 people.