Five9 Intelligent CX Platform vs GoTo Contact Center
Five9 Intelligent CX Platform
five9.com
GoTo Contact Center
goto.comSide by side
| Figure | Five9 Intelligent CX Platform | GoTo Contact Center |
|---|---|---|
| Price from | — | $29.95/mo |
| Free plan | — | — |
| Free trial | — | — |
| Open source | — | — |
| Web | Yes | Yes |
| Windows | — | Yes |
| macOS | — | Yes |
| iOS | — | Yes |
| Android | — | Yes |
| API | — | Yes |
| Plans published | 0 | 2 |
| Spec score · Call Center CRM Software | 5.9 (#19) | 8.6 (#6) |
| Spec score · Contact Center as a Service - Enterprise Software | 5.9 (#25) | 8.6 (#7) |
| Spec score · Contact Center as a Service - Midmarket Software | 5.9 (#26) | 8.6 (#8) |
| Headquarters | San Ramon, California, USA | Boston, Massachusetts, United States |
Plans
GoTo Contact Center
- Contact CenterPriced on request
- GoTo Connect$29.95 a month
In their own words
Five9 Intelligent CX Platform
Five9 Intelligent CX Platform has no write-up on Specifiction yet; its figures are above.
GoTo Contact Center
GoTo Contact Center is a cloud contact center for inbound and outbound calling, with omnichannel digital channels. Its Contact Center plan includes an agent dashboard, integrated softphone, AI chat analysis and supervisor reporting tools. Teams can assign skills, tag work and route calls by priority; other listed functions include call wrap-up, queue callbacks and an auto dialer. Supervisors can monitor and coach agents, and co-browsing is included. The product also offers an IVR builder, auto attendant, custom call routing, voicemail transcription and multiple business numbers. Real-time reporting and analytics help teams track performance, while intelligent routing and callback queues are intended to direct customers and reduce waiting. GoTo’s broader Connect CX offering lists WhatsApp, social messaging, SMS campaigns, web chat and surveys. Integrations include Salesforce, Google, Zendesk, Slack, HubSpot and ServiceNow. The service runs on web, Windows, macOS, Android and iOS, with desktop and mobile apps available. Contact Center has no free plan; pricing is available on request. GoTo reports 99.999% availability for the cloud service.