Formbricks vs Refiner
Formbricks
formbricks.com
Refiner
refiner.ioSide by side
| Figure | Formbricks | Refiner |
|---|---|---|
| Price from | $74/mo | Free |
| Free plan | Yes | Yes |
| Free trial | Yes | Yes |
| Open source | — | — |
| Web | Yes | Yes |
| iOS | Yes | Yes |
| Android | Yes | Yes |
| API | Yes | Yes |
| Self-hosted | Yes | — |
| Plans published | 7 | 6 |
| Spec score · Survey Software | 8.9 (#10) | 8.1 (#39) |
| Spec score · Net Promoter Score Software | 8.9 (#2) | 7.9 (#11) |
| Free plan | Yes | Yes |
| Headquarters | Kiel, Germany | Paris, France |
| Integrations | Listed third-party integrations include Airtable, Google Sheets, Notion, Slack, n8n, Zapier, and ActivePieces. | Listed integrations include Segment, RudderStack, Amplitude, Mixpanel, Salesforce, HubSpot, Slack, Microsoft Teams, Zapier, Make, REST API, and webhooks. |
| Product | Formbricks is an open-source, privacy-first experience management platform for gathering feedback on websites, apps, and other channels. | Refiner provides contextual in-app and mobile surveys for software companies, with website popups, email surveys, and shareable survey links. |
| Security | Formbricks says data is encrypted in transit with HTTPS/TLS 1.3 and at rest with AES-256, and lists GDPR, CCPA, SOC 2 Type II, and ISO 27001 compliance. | Refiner states it has SOC 2 Type II, GDPR, CCPA, and HIPAA compliance frameworks. |
| Support | Self-hosted free users receive community support, while EE license users receive prioritized support and updates. | Enterprise includes priority technical support and dedicated customer success; the pricing comparison lists documentation and email support for paid plans. |
Plans
Formbricks
- Pro$89 a month
- Scale$390 a month
- HobbyFree
- Self-Hosting FreeFree
- Pro$74 a month
- Scale$325 a month
- Self-Hosting EE LicensePriced on request
Refiner
- FreeFree
- EssentialsPrice not published
- GrowthPrice not published
- Free planFree
- Free trialFree
- EnterprisePriced on request
In their own words
Formbricks
Formbricks is an open-source experience management platform for collecting feedback on websites, apps, and other channels. It supports website, email, and in-app surveys, including link-based and in-product surveys, conditional logic, hidden fields, partial responses, file uploads, and single-use links. Pro adds respondent identification, contact and segment management, attribute-based segmentation, email follow-ups, webhooks, integrations, mobile SDKs, and AI translations. Listed integrations include Airtable, Google Sheets, Notion, Slack, n8n, Zapier, and ActivePieces. Teams can use the cloud plans or self-host with one-click setup, Docker, or Kubernetes. The documented v6 self-host baseline runs eight long-running services; the single-server evaluation setup lists 2 vCPU, 4 GB memory, and 20 GB SSD. Formbricks says it encrypts data in transit and at rest and lists GDPR, CCPA, SOC 2 Type II, and ISO 27001. Hobby cloud has one workspace and 250 responses monthly; Pro has three workspaces and 2,000 responses monthly. The pricing note lists a free plan, paid from $74/mo (annual), and a 14-day trial.
Refiner
Refiner provides surveys for software companies across in-app and mobile experiences, websites, email, and shareable links. Survey types include NPS, CSAT, CES, product-market fit, user research, onboarding and UX feedback, user profiling, and in-app messages or calls to action. Teams can target respondents by traits, behavior, device, language, or prior responses, then trigger surveys after events or delays. Dashboards include NPS, CSAT, and CES trend charts, response segmentation, filters, and AI-assisted tagging of open-text answers. Listed integrations span analytics, CRM, messaging, and automation tools, as well as a REST API and webhooks. Refiner also offers AI translations and an MCP server through which AI assistants can access survey data. The company states it has SOC 2 Type II, GDPR, CCPA, and HIPAA compliance frameworks. It says data is hosted in Ireland within the EU by default and encrypted in transit and at rest. The free plan allows 25 responses per month; the 30-day trial allows 100 responses and requires no credit card.