Freshsuccess vs RevSetter
Freshsuccess
freshworks.com
RevSetter
revsetter.comSide by side
| Figure | Freshsuccess | RevSetter |
|---|---|---|
| Price from | — | — |
| Free plan | — | — |
| Free trial | — | — |
| Open source | — | — |
| Web | Yes | — |
| API | Yes | Yes |
| Plans published | 0 | 3 |
| Spec score · Customer Success Software | 7.4 (#12) | 7.4 (#13) |
| Customer health | Freshsuccess can use product usage information to customize health scores and alert teams to approaching renewals or gaps in customer communication. | The platform offers predictive customer health scoring, churn scoring, and health trend analysis. |
| Headquarters | San Mateo, California, USA | North America |
| Integrations | Product usage data can be sent through its JavaScript event library, Segment, or Event REST API; business system data can come through vendor APIs or Freshsuccess APIs. | The homepage names Salesforce, HubSpot, Zendesk, Intercom, Slack, Microsoft Teams, Stripe, ChargeBee, Segment, Mixpanel, Jira, and Zapier, and says it supports 100+ integrations and custom APIs. |
| Intended users | Freshworks said customer success teams use Freshsuccess to monitor customer health, manage account tasks, and spot churn or expansion opportunities. | The maker presents solutions for customer success leaders and revenue leaders, including retention, adoption, renewals, expansion, and forecasting workflows. |
| Support | Freshsuccess support lists phone numbers for the US, India, UK, and Australia and provides support by email. | The Team plan includes a Help Center and Community, Growth includes enhanced customer support, and Enterprise includes priority support and a dedicated success manager. |
Plans
RevSetter
- EnterprisePriced on request
- GrowthPriced on request
- TeamPriced on request
In their own words
Freshsuccess
Freshsuccess is customer success software described by Freshworks for monitoring customer health, reducing churn, managing renewals and finding expansion opportunities. Its Master Account Record combines customer touchpoints across sales, finance, support, product and marketing. Health scores can draw on product usage, support and billing history, customer feedback and relationship strength; alerts can flag approaching renewals or gaps in customer communication. Success Goals bring together measurable outcomes, metrics, playbooks, tasks and durations, and CSMs or administrators can create them. Analytics supports exploration of accounts and users, customer-segment comparisons and comparisons across time periods. Teams can track account and user details such as metadata, support tickets, NPS, usage events, clicks, time spent and sessions or logins. Product usage data can be sent through a JavaScript library, Segment or the Event REST API; other business data can come through vendor or Freshsuccess APIs. The integration guide names systems including Salesforce, Freshsales, Zendesk, Jira, Stripe and Mixpanel. Freshsuccess is paid, with pricing on request, and listed for web and API. Its official URL currently redirects to Freshdesk rather than providing Freshsuccess-specific details.