Genesys Cloud Dialer vs OSDial
Genesys Cloud Dialer
genesys.com
OSDial
osdial.comSide by side
| Figure | Genesys Cloud Dialer | OSDial |
|---|---|---|
| Price from | $75/mo | — |
| Free plan | — | — |
| Free trial | — | — |
| Open source | — | — |
| Web | Yes | Yes |
| Windows | Yes | — |
| macOS | Yes | — |
| Linux | — | Yes |
| iOS | Yes | — |
| Android | Yes | — |
| API | — | Yes |
| Self-hosted | — | Yes |
| Plans published | 4 | 0 |
| Spec score · Telemarketing | 7.1 (#12) | 7.5 (#8) |
| Spec score · Predictive Dialer Software | 7.1 (#23) | 7.5 (#16) |
| Founded | 1990 | 2007 |
| Headquarters | Menlo Park, California, United States | Safety Harbor, Florida, United States |
Plans
Genesys Cloud Dialer
- Genesys Cloud CX 1$75 a month
- Genesys Cloud CX 2$115 a month
- Genesys Cloud CX 3$155 a month
- Genesys Cloud CX 4$240 a month
In their own words
Genesys Cloud Dialer
Genesys Cloud Dialer has no write-up on Specifiction yet; its figures are above.
OSDial
OSDial is a free, AGPL-licensed call-center dialer for inbound, outbound, and blended calling, including IVR. It supports predictive, power, manual, adaptive, and broadcast dialing, with custom dialplans, carrier failover, call recording, answering-machine detection, skill routing, and local presence. Campaign tools handle lead import and export, custom fields, advanced search, list mixing, external databases, and custom disposition codes. Real-time and summary reports cover calls, leads, agents, lists, and server performance. Agents can log in remotely with a phone and web browser. APIs support lead loading from an external webpage and basic administration and agent functions. OSDial can scale from a few agents to several hundred, with a sizing guide for deployments up to 480 seats. Version 4.0 is under development as a hosted solution; downloadable legacy version 3.0 remains available. Its installer erases the target drive and installs a CentOS-based operating system. There are no license fees or required support hours, but OSDial Cluster, SQL Cluster, Multi-tenant, Archive, and E-mail Template modules are non-free. Platforms include API, Linux, self-hosted, and web.