Glanceable vs Webex Experience Management
Glanceable
glanceable.ioWebex Experience Management
cisco.comSide by side
| Figure | Glanceable | Webex Experience Management |
|---|---|---|
| Price from | €1,583.33/mo | — |
| Free plan | — | — |
| Free trial | — | — |
| Open source | — | — |
| Web | Yes | Yes |
| iOS | — | Yes |
| Android | — | Yes |
| API | Yes | Yes |
| Plans published | 3 | 1 |
| Spec score · Customer Experience Management Software | 7.8 (#11) | 7.6 (#20) |
| Founded | 2020 | 1984 |
| Headquarters | Saint-Mandé, France | San Jose, California, United States |
| Integrations | Named integrations include Slack, Microsoft Teams, Jira, Zendesk, Salesforce, HubSpot, Google Reviews, and Trustpilot. | Out-of-the-box data integrations include Freshdesk, Salesforce, Zendesk, Capillary, Gupshup, and Amazon S3. |
| Security | The maker states that it has AICPA SOC 2 Type II and SOC 3 certifications and native GDPR compliance. | The data sheet lists password controls, two-factor authentication, PII redaction, single sign-on, and data residency controls among its enterprise security features. |
| Support | The maker says its team responds to contact inquiries within 48 business hours, and its plans include a dedicated Customer Success Manager. | Cisco describes unlimited 24x7 English technical support during the subscription, with response within 60 minutes for severity 1 and 2 cases and within one business day for lower-severity cases. |
Plans
Glanceable
- Essential€19,000 a year
- Business€38,400 a year
- EnterprisePriced on request
Webex Experience Management
- Webex Experience Management subscriptionPriced on request
In their own words
Glanceable
Glanceable has no write-up on Specifiction yet; its figures are above.
Webex Experience Management
Webex Experience Management is Cisco’s cloud platform for customer feedback and journey analytics. It maps customer experiences across organizational touchpoints before, during, and after contact-center interactions, and brings feedback into dashboards with metrics such as Net Promoter Score and Customer Satisfaction. Surveys can be collected through channels including email, SMS, website tabs, QR codes, and interactive voice response. Text analysis applies machine learning to unstructured customer data, with Word Cloud, Sentiment Analysis, and Theme Analysis; other tools include impact and path analysis, downloadable reports, and predictive analysis. Alerts, workflow notifications, tickets, and diagnostic surveys support follow-up, while predictive tools model how experience changes may affect outcomes and financial metrics. Cisco Contact Center integration makes customer insights available to agents and supervisors. Security controls include two-factor authentication, PII redaction, single sign-on, and data residency options. The monthly subscription is offered in Listen, Analyze, and Predict maturity models, with included users and response volumes varying by model. Pricing is on request.