GoAlert vs incident.io

GoAlert is free, open-source software for on-call scheduling, alert routing, and escalation. Schedules, rotations, and escalation policies decide who receives an alert and move it onward when it is not acknowledged. Alerts can enter through the generic API, email, Grafana, Prometheus, Site24x7, Sensu, or manual interface entry. Notifications include Twilio SMS and voice, Mailgun email, and Slack. GoAlert is self-hosted, distributed as a single binary or Docker images, and requires a running PostgreSQL instance. Administrators can enable GitHub OAuth or OpenID Connect. The setup guide recommends a data-encryption key for sensitive stored information such as API keys. The interface is responsive and mobile friendly. Two-way SMS is available for US-based numbers; Indian government regulations prevent it for Indian numbers. Rotation scheduling, escalation policies, handoff tools, multichannel notifications, and calendar sync are listed capabilities. The project is licensed under Apache License 2.0.

incident.io is a software reliability platform for investigating, responding to, and preventing incidents. Its on-call tools route alerts and support schedules, escalation, and alert insights. Teams can coordinate response from Slack or Microsoft Teams, assign roles, and automate workflows; after an incident is declared, an investigations agent analyzes signals and produces a structured root-cause hypothesis. The pricing comparison says Investigations requires Response. Status Pages can update customers as incidents progress. Listed integrations include Jira, Linear, GitHub, GitLab, PagerDuty, Datadog, Grafana, Zoom, Google Meet, and Slack. The company states that it is SOC 2 Type I and II and GDPR compliant, and that customer data is encrypted using AES-256. It also says it conducts annual third-party penetration tests and weekly vulnerability scans. Basic is free; Team is $15 per user per month with annual billing. Standalone On-call is $20 per user per month, and Pro is $25 per user per month. Enterprise pricing is by custom proposal and includes a listed 99.99% uptime SLA. Interfaces include web, Slack, Teams, mobile, and desktop.