Gobot vs SparrowDesk
Gobot
gobot.idSparrowDesk
sparrowdesk.comSide by side
| Figure | Gobot | SparrowDesk |
|---|---|---|
| Price from | $1.50/mo | $16/mo |
| Free plan | — | Yes |
| Free trial | Yes | Yes |
| Open source | — | — |
| Web | Yes | Yes |
| iOS | — | Yes |
| Android | — | Yes |
| API | — | Yes |
| Plans published | 3 | 6 |
| Spec score · AI Customer Service Software | 7.8 (#16) | 8.8 (#4) |
| Headquarters | Kota Bekasi, Jawa Barat, Indonesia | 2261 Market Street, STE 22625, San Francisco, CA 94114, USA |
| Product | Gobot describes itself as an AI customer service service for businesses. | SparrowDesk is an AI-powered helpdesk for supporting customers across email and chat. |
Plans
SparrowDesk
- FreeFree
- Zoona AI Agent$0.49, paid once
- AI Copilot$16 a month
- Starter$16 a month
- Professional$49 a month
- Enterprise$89 a month
In their own words
SparrowDesk
SparrowDesk is an AI-powered helpdesk for customer support across email and chat. Its Zoona agent reads tickets, identifies customer intent, and can answer without human intervention. It can learn from websites, help centers, Notion, documents, and earlier conversations. Teams can manage email, live chat, WhatsApp, and Slack in one inbox, with translation for customer threads across languages. A branded searchable help center can use a team’s knowledge base and also train Zoona. Default reports cover conversation volume, trends, response times, team performance, and SLA compliance. Listed integrations include Gmail, Salesforce, SurveySparrow, Microsoft, Pipedrive, Attio, Slack, Linear, HubSpot, and Shopify. The REST API can read and write workspace data, while webhooks provide real-time event subscriptions. The free plan allows up to 3 users, 500 conversations per month, one chat widget, and one email support address. Starter is $16 a month, billed per agent. The service is listed for Android, web, and API access; the company says it is SOC 2 Type II certified and GDPR compliant.