Gorgias vs Helpbase
Gorgias
gorgias.comHelpbase
helpbase.aiSide by side
| Figure | Gorgias | Helpbase |
|---|---|---|
| Price from | — | — |
| Free plan | — | — |
| Free trial | Yes | — |
| Open source | — | — |
| Web | Yes | Yes |
| iOS | Yes | — |
| Android | Yes | — |
| API | Yes | — |
| Plans published | 0 | 0 |
| Spec score · AI Customer Service Agents | 8.2 (#7) | 7.4 (#30) |
| Integrations | Gorgias says its app directory connects more than 100 apps, including Shopify, BigCommerce, Loop Returns, Yotpo, Recharge, and Attentive. | The homepage says Helpbase integrates with existing support tools but does not name specific integrations in its text. |
| Product | Gorgias is a customer support platform for ecommerce brands that brings email, chat, social media, phone, and SMS interactions into one place. | Helpbase describes itself as an autonomous customer service platform designed to resolve customer issues from start to finish. |
| Shared inbox | Yes | A shared inbox lets agents view tickets, converse with customers, and collaborate. |
In their own words
Gorgias
Gorgias is a helpdesk for ecommerce customer experience teams, bringing support conversations, customer data, workflows, and an AI Agent together. Its inbox gathers email, chat, SMS, WhatsApp, Instagram, and Facebook conversations in one view. Shopify tickets can show order, customer, and product information; agents can cancel orders, apply discounts, or upsell from a conversation. Helpdesk tools include ticket routing, prioritization, automation rules, SLA management, a help center, and a customer portal. The app directory connects more than 100 apps, and custom HTTP integrations can fetch data or trigger actions in other systems. Gorgias lists web, Android, iOS, API, and extension access. Its mobile apps provide push notifications and can create email tickets, but cannot make or receive calls or send images or links in messages. A new helpdesk account starts with a 30-day free trial, though trial accounts cannot create a help center and have outbound email limits. Plans scale from 50 to 5,000 tickets per month and are not priced per agent. Voice and SMS are add-ons priced by usage.