Gorgias vs SparrowDesk
Gorgias
gorgias.comSparrowDesk
sparrowdesk.comSide by side
| Figure | Gorgias | SparrowDesk |
|---|---|---|
| Price from | — | $16/mo |
| Free plan | — | Yes |
| Free trial | Yes | Yes |
| Open source | — | — |
| Web | Yes | Yes |
| iOS | Yes | Yes |
| Android | Yes | Yes |
| API | Yes | Yes |
| Plans published | 0 | 6 |
| Spec score · AI Customer Service Software | 8.2 (#12) | 8.8 (#4) |
| AI Agent | Gorgias says its AI Agent is available on every plan and is charged when it resolves a conversation. | Zoona learns from websites, help centers, Notion, documents and past conversations, then answers routine tickets and hands unresolved cases to people. |
| Headquarters | 180 Sansome Street, Suite 1800, San Francisco, California, United States | 2261 Market Street, STE 22625, San Francisco, CA 94114, USA |
| Help center | Yes | Customers can use a branded searchable help center whose content also trains Zoona. |
| Integrations | Gorgias says its app directory connects more than 100 apps, including Shopify, BigCommerce, Loop Returns, Yotpo, Recharge, and Attentive. | Official integration listings include Gmail, Salesforce, SurveySparrow, Microsoft, Pipedrive, Attio, Slack, Linear, HubSpot, Shopify, Notion, Jira, Okta and Zapier. |
| Product | Gorgias is a customer support platform for ecommerce brands that brings email, chat, social media, phone, and SMS interactions into one place. | SparrowDesk is an AI-powered helpdesk for supporting customers across email and chat. |
| Security | Gorgias lists SOC 2 Type II certification, HIPAA compliance, encrypted backups, HTTPS TLS connections, and two-factor authentication among its security measures. | SparrowDesk states SOC 2 Type II certification, GDPR and CCPA compliance, AWS hosting, AES-256 encryption at rest and TLS 1.2+ in transit. |
Plans
SparrowDesk
- FreeFree
- Zoona AI Agent$0.49, paid once
- AI Copilot$16 a month
- Starter$16 a month
- Professional$49 a month
- Enterprise$89 a month
In their own words
Gorgias
Gorgias is a helpdesk for ecommerce customer experience teams, bringing support conversations, customer data, workflows, and an AI Agent together. Its inbox gathers email, chat, SMS, WhatsApp, Instagram, and Facebook conversations in one view. Shopify tickets can show order, customer, and product information; agents can cancel orders, apply discounts, or upsell from a conversation. Helpdesk tools include ticket routing, prioritization, automation rules, SLA management, a help center, and a customer portal. The app directory connects more than 100 apps, and custom HTTP integrations can fetch data or trigger actions in other systems. Gorgias lists web, Android, iOS, API, and extension access. Its mobile apps provide push notifications and can create email tickets, but cannot make or receive calls or send images or links in messages. A new helpdesk account starts with a 30-day free trial, though trial accounts cannot create a help center and have outbound email limits. Plans scale from 50 to 5,000 tickets per month and are not priced per agent. Voice and SMS are add-ons priced by usage.
SparrowDesk
SparrowDesk is an AI-powered helpdesk for customer support across email and chat. Its Zoona agent reads tickets, identifies customer intent, and can answer without human intervention. It can learn from websites, help centers, Notion, documents, and earlier conversations. Teams can manage email, live chat, WhatsApp, and Slack in one inbox, with translation for customer threads across languages. A branded searchable help center can use a team’s knowledge base and also train Zoona. Default reports cover conversation volume, trends, response times, team performance, and SLA compliance. Listed integrations include Gmail, Salesforce, SurveySparrow, Microsoft, Pipedrive, Attio, Slack, Linear, HubSpot, and Shopify. The REST API can read and write workspace data, while webhooks provide real-time event subscriptions. The free plan allows up to 3 users, 500 conversations per month, one chat widget, and one email support address. Starter is $16 a month, billed per agent. The service is listed for Android, web, and API access; the company says it is SOC 2 Type II certified and GDPR compliant.