GoTo Contact Center vs KrispCall
GoTo Contact Center
goto.comKrispCall
krispcall.comSide by side
| Figure | GoTo Contact Center | KrispCall |
|---|---|---|
| Price from | $29.95/mo | $12/mo |
| Free plan | — | Yes |
| Free trial | — | — |
| Open source | — | — |
| Web | Yes | Yes |
| Windows | Yes | — |
| macOS | Yes | — |
| iOS | Yes | Yes |
| Android | Yes | Yes |
| API | Yes | — |
| Plans published | 2 | 6 |
| Spec score · Call Center Software | 8.9 (#8) | 8.9 (#11) |
| Company history | Gartner lists GoTo's year founded as 2003 and its parent company as Francisco Partners. | The company says two long-time friends founded KrispCall in January 2022 after more than 25 years of shared experience. |
| Company scale | LinkedIn lists GoTo as a privately held Boston software company with 1,001–5,000 employees and headquarters at 333 Summer Street. | KrispCall reports more than 150 team members, 9,000 customers, and coverage in more than 100 countries. |
| Integrations | Published integrations include Salesforce, Google, Zendesk, Slack, HubSpot and ServiceNow. | KrispCall advertises connections with more than 100 CRM and business tools, including HubSpot, Salesforce, Pipedrive, Zoho CRM, Zapier, Zendesk, Slack, and Microsoft Teams. |
| Outbound dialer | The product includes an outbound dialer for automating sales calls. | Power Dialer automates sequential dialing for sales representatives. |
| Product | GoTo Contact Center is an all-in-one, AI-powered cloud contact center solution. | KrispCall describes itself as an AI-powered communication platform for business calls, messaging, coaching, and CRM workflows. |
Plans
GoTo Contact Center
- Contact CenterPriced on request
- GoTo Connect$29.95 a month
KrispCall
- Starter$12 a month
- Advance$32 a month
- Max$48 a month
- EnterprisePriced on request
- Starting plan$12 a month
- Promotional offerFree
In their own words
GoTo Contact Center
GoTo Contact Center is a cloud contact center for inbound and outbound calling, with omnichannel digital channels. Its Contact Center plan includes an agent dashboard, integrated softphone, AI chat analysis and supervisor reporting tools. Teams can assign skills, tag work and route calls by priority; other listed functions include call wrap-up, queue callbacks and an auto dialer. Supervisors can monitor and coach agents, and co-browsing is included. The product also offers an IVR builder, auto attendant, custom call routing, voicemail transcription and multiple business numbers. Real-time reporting and analytics help teams track performance, while intelligent routing and callback queues are intended to direct customers and reduce waiting. GoTo’s broader Connect CX offering lists WhatsApp, social messaging, SMS campaigns, web chat and surveys. Integrations include Salesforce, Google, Zendesk, Slack, HubSpot and ServiceNow. The service runs on web, Windows, macOS, Android and iOS, with desktop and mobile apps available. Contact Center has no free plan; pricing is available on request. GoTo reports 99.999% availability for the cloud service.