GoTo Contact Center vs Ringover
GoTo Contact Center
goto.comRingover
ringover.comSide by side
| Figure | GoTo Contact Center | Ringover |
|---|---|---|
| Price from | $29.95/mo | $15/mo |
| Free plan | — | — |
| Free trial | — | Yes |
| Open source | — | — |
| Web | Yes | Yes |
| Windows | Yes | Yes |
| macOS | Yes | Yes |
| Linux | — | Yes |
| iOS | Yes | Yes |
| Android | Yes | Yes |
| API | Yes | Yes |
| Plans published | 2 | 5 |
| Spec score · Call Center Software | 8.9 (#8) | 8.9 (#10) |
| Analytics | Reporting includes real-time and historical metrics, queue times, agent availability, call outcomes and export to CSV, PDF or PNG. | The product offers real-time dashboards, agent statistics, call analytics, SMS analytics, tag analytics and emailed reports. |
| Documentation | GoTo provides a developer portal with guides, API references, status information and a changelog, plus a separate support site and community forum. | The help centre contains guides for API use, browser compatibility, installation, IVR configuration, recordings and analytics. |
| Headquarters | Boston, Massachusetts, United States | Paris, France |
| Integrations | Published integrations include Salesforce, Google, Zendesk, Slack, HubSpot and ServiceNow. | Ringover advertises more than 100 integrations spanning CRM, ATS, helpdesk, storage, analytics and productivity systems. |
| Licence | GoTo and its licensors retain proprietary rights in the services and related intellectual property, so it is not open source. | The API documentation identifies the software and API terms as proprietary rather than open-source licensed. |
| Rating on Apple App Store | 4.8 out of 5 from 143,000 ratings | 3.9 out of 5 from 400 ratings. |
| Rating on Capterra | 4.5 out of 5 from 671 reviews | 4.7 out of 5 from 892 reviews. |
| Rating on Chrome Web Store | 4.1 out of 5 from 18 ratings | 5 out of 5 from 9 ratings. |
| Rating on G2 | 4.4 out of 5 from 1,422 reviews | 4.6 out of 5 from 500 reviews. |
| Rating on Google Play | 4.8 out of 5 from 153,000 reviews | 3.11 out of 5 from 330 ratings for the discontinued Android app. |
| Rating on Trustpilot | 2 out of 5 from 5,204 reviews | 4 out of 5 from about 1,000 reviews. |
| Self-hosting | The service is delivered as hosted SaaS and the published materials do not describe a self-hosted deployment. | Ringover describes its service as 100% cloud-based, with no self-hosted Ringover server edition documented. |
| What it does | GoTo Contact Center is a cloud-based, AI-powered omnichannel contact-center platform for customer communications and agent performance. | Ringover is a cloud communications platform combining business telephony, messaging, video meetings, contact-center tools and conversation AI. |
Plans
GoTo Contact Center
- Contact CenterPriced on request
- GoTo Connect$29.95 a month
Ringover
- TALK$15 a month
- BUSINESS$47 a month
- Smart$29 a month
- Power$54 a month
- Advanced$64 a month
In their own words
GoTo Contact Center
GoTo Contact Center is a cloud contact center for inbound and outbound calling, with omnichannel digital channels. Its Contact Center plan includes an agent dashboard, integrated softphone, AI chat analysis and supervisor reporting tools. Teams can assign skills, tag work and route calls by priority; other listed functions include call wrap-up, queue callbacks and an auto dialer. Supervisors can monitor and coach agents, and co-browsing is included. The product also offers an IVR builder, auto attendant, custom call routing, voicemail transcription and multiple business numbers. Real-time reporting and analytics help teams track performance, while intelligent routing and callback queues are intended to direct customers and reduce waiting. GoTo’s broader Connect CX offering lists WhatsApp, social messaging, SMS campaigns, web chat and surveys. Integrations include Salesforce, Google, Zendesk, Slack, HubSpot and ServiceNow. The service runs on web, Windows, macOS, Android and iOS, with desktop and mobile apps available. Contact Center has no free plan; pricing is available on request. GoTo reports 99.999% availability for the cloud service.