GoTo Contact Center vs Talkdesk CX Cloud
GoTo Contact Center
goto.com
Talkdesk CX Cloud
talkdesk.comSide by side
| Figure | GoTo Contact Center | Talkdesk CX Cloud |
|---|---|---|
| Price from | $29.95/mo | $85/mo |
| Free plan | — | — |
| Free trial | — | — |
| Open source | — | — |
| Web | Yes | Yes |
| Windows | Yes | — |
| macOS | Yes | — |
| iOS | Yes | — |
| Android | Yes | — |
| API | Yes | — |
| Plans published | 2 | 3 |
| Spec score · Call Center Software | 8.9 (#8) | 7.3 (#99) |
| Spec score · Omnichannel Contact Center Software | 8.7 (#6) | 6.8 (#33) |
| Spec score · Call Center CRM Software | 8.6 (#6) | 6.7 (#15) |
| Spec score · Contact Center as a Service - Enterprise Software | 8.6 (#8) | 6.7 (#22) |
| Spec score · Contact Center as a Service - Midmarket Software | 8.6 (#10) | 6.8 (#23) |
| Digital channel scope | omnichannel | omnichannel |
| Headquarters | Boston, Massachusetts, United States | Palo Alto, California, United States |
| Inbound calling | Yes | Yes |
| IVR builder | Yes | Yes |
| Outbound dialer | The product includes an outbound dialer for automating sales calls. | Yes |
Plans
GoTo Contact Center
- Contact CenterPriced on request
- GoTo Connect$29.95 a month
Talkdesk CX Cloud
- Digital Essentials$85 a month
- Voice Essentials$105 a month
- Elite$165 a month
In their own words
GoTo Contact Center
GoTo Contact Center is a cloud contact center for inbound and outbound calling, with omnichannel digital channels. Its Contact Center plan includes an agent dashboard, integrated softphone, AI chat analysis and supervisor reporting tools. Teams can assign skills, tag work and route calls by priority; other listed functions include call wrap-up, queue callbacks and an auto dialer. Supervisors can monitor and coach agents, and co-browsing is included. The product also offers an IVR builder, auto attendant, custom call routing, voicemail transcription and multiple business numbers. Real-time reporting and analytics help teams track performance, while intelligent routing and callback queues are intended to direct customers and reduce waiting. GoTo’s broader Connect CX offering lists WhatsApp, social messaging, SMS campaigns, web chat and surveys. Integrations include Salesforce, Google, Zendesk, Slack, HubSpot and ServiceNow. The service runs on web, Windows, macOS, Android and iOS, with desktop and mobile apps available. Contact Center has no free plan; pricing is available on request. GoTo reports 99.999% availability for the cloud service.
Talkdesk CX Cloud
Talkdesk CX Cloud is a web-based contact-center platform for voice and digital customer interactions. It supports inbound calling, an outbound dialer and an IVR builder, with omnichannel coverage across voice, web chat, SMS, WhatsApp and Digital Connect. Digital Essentials costs $85 a month, based on a minimum three-year commitment, and includes email, chat, SMS and social messaging, Studio and routing, API access, real-time dashboards, business intelligence and quality management. Voice Essentials costs $105 a month under the same commitment and covers voice engagement with those operational tools. Elite costs $165 a month and combines both Essentials editions with custom reporting, performance management, screen recording, workforce management and proactive outbound engagement. Other listed capabilities include workflow actions, human handoff, multilingual support, speech analytics, sentiment analysis, journey mapping, data export and team leaderboards. Integrations include ServiceNow, Zendesk, Freshdesk, Freshservice, Help Scout, Intercom and Kustomer. The platform has no free plan and runs on the web.