Grafana Cloud Application Observability vs New Relic Session Replay

Grafana Cloud Application Observability monitors applications and brings OpenTelemetry and Prometheus data together to help software engineers investigate anomalies and their causes. Its knowledge graph discovers services and relationships from telemetry, while the service catalog displays latency, error ratio, and request rate for each service. The RCA workbench and Entity Graph help investigate correlated problems across a stack. Metrics, logs, traces, and profiles share a unified view, with drill-down from a service into its signals. Grafana identifies Alloy as a collector with native pipelines for OpenTelemetry and Prometheus. The free plan includes up to 2,232 host hours per month and community support. Pro is listed at $0.03 a month, with a $19 monthly platform fee and $0.025 per host hour; host hours and application telemetry are billed at standard Grafana Cloud rates. Serverless usage is billed on telemetry ingested instead of host hours. The cloud service runs on Linux, macOS, Windows, and the web.

New Relic Session Replay is a session-replay capability within New Relic’s platform for Android, iOS, and web. The platform also handles metrics, logs, traces, and events, with distributed tracing, synthetic monitoring, and log search. Session Replay is included among the Free plan capabilities; Standard and Pro provide it through browser monitoring. Free includes 100 GB of data ingest per month and one full platform user. Standard costs $10.00 per month, billed monthly, allows up to five full platform users, and charges $0.40 per GB beyond the free ingest limit. Pro costs $349.00 per month, billed annually, offers unlimited full platform users, and uses the same excess-ingest charge. Enterprise has custom pricing with advanced security and support options. Listed data retention is 8 days. New Relic was founded in 2008 and is headquartered in San Francisco, California, USA.