Great Question vs Smaply
Great Question
greatquestion.com
Smaply
smaply.comSide by side
| Figure | Great Question | Smaply |
|---|---|---|
| Price from | $107.50/mo | $38/mo |
| Free plan | — | Yes |
| Free trial | Yes | Yes |
| Open source | — | — |
| Web | Yes | Yes |
| API | Yes | — |
| Plans published | 3 | 4 |
| Spec score · User Experience Software | 8.0 (#12) | 7.8 (#18) |
| Headquarters | Oakland, California, United States | Innsbruck, Austria |
| Integrations | The integrations page lists Zoom, Salesforce, Slack, Figma, Google Workspace, Snowflake, Databricks, Qualtrics, Tremendous, an API, and MCP, among 20+ native integrations. | Smaply lists integrations and embeds including Qualtrics, Tableau, Monday.com, OneDrive, Google Docs, SharePoint, Google Sheets, Linear, Trello, Azure DevOps, Asana, and Jira. |
| Intended users | The company describes the product as built for researchers, product designers, product managers, and research operations teams. | Smaply describes its audience as organizations and teams doing service design, customer experience work, research, and journey management. |
| Security | The company says it completed a SOC 2 Type II examination, is built to be GDPR compliant, encrypts data in transit with TLS and at rest with AES-256, and hosts infrastructure on AWS in the US East region. | Smaply states that it is ISO 27001:2022 certified, SOC 2 Type II audited, and GDPR and DSGVO compliant. |
| Support | Self-serve includes help center and email support listed as 24/6; Enterprise includes a Customer Success Manager and SLAs. | Free and Repository plans include self-service helpdesk support; Framework includes helpdesk and email support with a stated 24-hour response time. |
Plans
Great Question
- Self-serve$129 a month
- Self-serve (annual)$1,290 a year
- EnterprisePriced on request
In their own words
Great Question
Great Question has no write-up on Specifiction yet; its figures are above.
Smaply
Smaply is a web platform that brings customer research, journey maps, and metrics together to help teams prioritize customer-experience improvements. Journey maps support eleven lane types, drag-and-drop stages and cards, emotion charts, live data, images, embeds, and planning cards. Maps have autosave, version history, bulk updates, and live links that display the latest version. Smaply AI can draft maps from descriptions and extract quotes, sentiment, and themes from research transcripts; the Governance plan includes Research Hub. Teams can comment on map cards and use admin, editor, and viewer roles, although viewer access depends on the plan. Listed integrations and embeds include Qualtrics, Tableau, OneDrive, Google Docs, SharePoint, Google Sheets, Linear, Trello, Azure DevOps, Asana, and Jira. Smaply states it is ISO 27001:2022 certified, SOC 2 Type II audited, and GDPR and DSGVO compliant. The Free plan is limited to one personal workspace, 10 maps, 10 personas, three advanced cards per map, and no viewer seats. Paid plans start at $38 a month per editor, billed yearly; the Free plan begins with a 14-day full-featured trial.