Gupshup vs Stream Chat
Gupshup
gupshup.ai
Stream Chat
getstream.ioSide by side
| Figure | Gupshup | Stream Chat |
|---|---|---|
| Price from | Free | $399/mo |
| Free plan | Yes | Yes |
| Free trial | — | — |
| Open source | — | — |
| Web | Yes | Yes |
| iOS | — | Yes |
| Android | — | Yes |
| API | Yes | Yes |
| Plans published | 4 | 4 |
| Spec score · Chat Api | 8.5 (#3) | 7.9 (#10) |
| Spec score · Communication Platform as a Service (cPaaS) Platforms | 8.4 (#4) | 7.9 (#9) |
| Headquarters | Cupertino, California, United States | Boulder, Colorado, United States; Amsterdam, Netherlands |
| Security and compliance | Its security page displays ISOQAR, AICPA, RBI, GDPR, CCPA, and LGPD certification or compliance marks and describes a periodically reviewed security compliance program. | Stream says its infrastructure meets SOC 2, ISO 27001, HIPAA, CCPA, and GDPR standards, with enterprise options including SAML, 2FA, and dedicated regional servers. |
Plans
Gupshup
- Gupshup messaging feeFree
- WhatsApp API Self ServePriced on request
- WhatsApp API Self-ServeFree
- EnterprisePriced on request
Stream Chat
- BuildFree
- Start$399 a month
- Elevate$599 a month
- EnterprisePriced on request
In their own words
Gupshup
Gupshup provides conversational AI for marketing, commerce, and customer support. Its agents use conversational context to take actions such as booking appointments, cancelling tickets, and making EMI payments. Teams can set engagement rules, connect business tools, apply guardrails, and define a trusted source of truth. Complex conversations can be escalated to human support.
The platform lists WhatsApp, Instagram, SMS, web and app, RCS, and voice channels. It supports trigger campaigns and drip journeys, with metrics to measure their performance. Other listed capabilities include a visual flow builder, AI bot generation, knowledge-base answers, lead qualification, and conversation routing. Integrations include Salesforce Marketing Cloud, MoEngage, CleverTap, Oracle Responsys, WebEngage, Bloomreach, and Braze, alongside custom integrations and more than 500 plug-and-play options.
Stream Chat
Stream Chat has no write-up on Specifiction yet; its figures are above.