Gupshup vs TalkJS
Gupshup
gupshup.aiTalkJS
talkjs.comSide by side
| Figure | Gupshup | TalkJS |
|---|---|---|
| Price from | Free | $279/mo |
| Free plan | Yes | — |
| Free trial | — | Yes |
| Open source | — | — |
| Web | Yes | Yes |
| iOS | — | Yes |
| Android | — | Yes |
| API | Yes | — |
| Plans published | 4 | 3 |
| Spec score · Chat Api | 8.5 (#3) | 7.6 (#17) |
| AI agents | Its AI agents automate customer conversations, qualify leads, recommend products, support bookings and escalate complex cases to people. | Applications can connect an AI agent using TalkJS webhooks to receive events and the REST API to send the agent’s replies; TalkJS says it does not provide an out-of-the-box agent. |
| Founded | Gupshup identifies 2004 as its founding year and says it was born in India. | 2016 |
| Headquarters | Cupertino, California, United States | Eindhoven, Netherlands |
| Integrations | Gupshup advertises more than 500 plug-and-play integrations covering CRMs, support, payments and commerce. | TalkJS lists integrations and tutorials for Daily, Mux, Zoom, Webflow, WordPress, Memberstack, ChatGPT, Gemini, Claude, Adalo, and Bildr. |
Plans
Gupshup
- Gupshup messaging feeFree
- WhatsApp API Self ServePriced on request
- WhatsApp API Self-ServeFree
- EnterprisePriced on request
In their own words
Gupshup
Gupshup provides conversational AI for marketing, commerce, and customer support. Its agents use conversational context to take actions such as booking appointments, cancelling tickets, and making EMI payments. Teams can set engagement rules, connect business tools, apply guardrails, and define a trusted source of truth. Complex conversations can be escalated to human support.
The platform lists WhatsApp, Instagram, SMS, web and app, RCS, and voice channels. It supports trigger campaigns and drip journeys, with metrics to measure their performance. Other listed capabilities include a visual flow builder, AI bot generation, knowledge-base answers, lead qualification, and conversation routing. Integrations include Salesforce Marketing Cloud, MoEngage, CleverTap, Oracle Responsys, WebEngage, Bloomreach, and Braze, alongside custom integrations and more than 500 plug-and-play options.