Help Lightning Remote Assistance vs Librestream Onsight
Help Lightning Remote Assistance
helplightning.comLibrestream Onsight
librestream.comSide by side
| Figure | Help Lightning Remote Assistance | Librestream Onsight |
|---|---|---|
| Price from | — | Free |
| Free plan | — | Yes |
| Free trial | — | Yes |
| Open source | — | — |
| Web | Yes | Yes |
| Windows | Yes | Yes |
| macOS | Yes | — |
| iOS | Yes | Yes |
| Android | Yes | Yes |
| API | — | Yes |
| Self-hosted | — | Yes |
| Plans published | 1 | 1 |
| Spec score · Remote Visual Support Software | 7.7 (#4) | 6.1 (#9) |
| Headquarters | Birmingham, Alabama, USA | Winnipeg, Manitoba, Canada |
| Integrations | The product page names Salesforce, ServiceNow, Teams, Zoom, and SharePoint among the systems it works with. | Onsight NOW includes a Microsoft Teams app and deep integrations with ServiceNow, Salesforce, Dynamics 365, SAP, CRM, ERP, and ticketing tools. |
Plans
Help Lightning Remote Assistance
- Enterprise licensePriced on request
In their own words
Help Lightning Remote Assistance
Help Lightning Remote Assistance provides live remote guidance for field service organizations and call centers. Experts can annotate, zoom, freeze, capture, or record a live camera view, while Merged Reality lets them point to equipment and demonstrate actions in that view. Help Threads keep participants, messages, live views, files, procedures, and prior work together. Procedures guide work through steps, capture photos or readings, and support review of completed runs. Thread Tools can recap activity, read photos or pages, draft procedures, and retrieve information from approved sources; an expert reviews and edits the output. Guests can join a thread from a link without downloading an app. Named integrations include Salesforce, ServiceNow, Teams, Zoom, and SharePoint. The managed SaaS service runs on AWS with US or EU production environments, TLS in transit, encryption at rest, role-based access, and enterprise SAML or OIDC single sign-on.
Librestream Onsight
Librestream Onsight has no write-up on Specifiction yet; its figures are above.