Helpbase vs Stept
Helpbase
helpbase.aiStept
stepped.aiSide by side
| Figure | Helpbase | Stept |
|---|---|---|
| Price from | — | $19/mo |
| Free plan | — | Yes |
| Free trial | — | — |
| Open source | — | — |
| Web | Yes | Yes |
| Windows | — | Yes |
| macOS | — | Yes |
| Linux | — | Yes |
| API | — | Yes |
| Self-hosted | — | Yes |
| Plans published | 0 | 3 |
| Spec score · AI Customer Service Agents | 7.4 (#30) | 8.4 (#4) |
| Integrations | The homepage says Helpbase integrates with existing support tools but does not name specific integrations in its text. | Listed channels include email, Slack, Telegram, WhatsApp, Messenger, Instagram, LINE, a web widget and API; knowledge sources include Notion, Confluence, Google Drive, Zendesk, GitHub and Microsoft 365. |
| Knowledge base | Customers can upload FAQs, wiki articles, and other company information as AI training material. | Knowledge sources can be crawled, uploaded or synced, then re-indexed on a schedule with disappeared pages pruned. |
| Product | Helpbase describes itself as an autonomous customer service platform designed to resolve customer issues from start to finish. | Stept describes itself as an open-source customer-support platform with a shared inbox, AI agent, help center, product tours and automation. |
| Shared inbox | A shared inbox lets agents view tickets, converse with customers, and collaborate. | The inbox supports assignment, snoozing, tags, notes, resolution, SLAs, saved views, macros and real-time team collaboration. |
Plans
In their own words
Stept
Stept is an open-source customer-support platform with a shared inbox, AI agent, help center, product tours, and automation. Its AI agent can read company documents, guide visitors through an interface, and act on a page after the visitor opts in. Teams can select a model, configure the agent’s persona, and decide which tools run automatically, require approval, or stay off. Sensitive actions can require human approval; password fields are excluded, and actions are capped per run. Knowledge sources can be crawled, uploaded, or synced, then re-indexed on a schedule. The shared inbox includes assignment, snoozing, tags, notes, SLAs, macros, and team collaboration. Channels include email, Slack, Telegram, WhatsApp, Messenger, Instagram, LINE, a web widget, and API. Self-hosting is MIT-licensed and supports Postgres or SQLite, offline operation with a mock AI provider, and unlimited seats. Stept Cloud is free during early access; the listed Cloud and Business prices are marked as upcoming.