Helpbase vs Voiceflow
Helpbase
helpbase.ai
Voiceflow
voiceflow.comSide by side
| Figure | Helpbase | Voiceflow |
|---|---|---|
| Price from | — | $81/mo |
| Free plan | — | Yes |
| Free trial | — | Yes |
| Open source | — | — |
| Web | Yes | Yes |
| iOS | — | Yes |
| Android | — | Yes |
| API | — | Yes |
| Self-hosted | — | Yes |
| Plans published | 0 | 7 |
| Spec score · AI Customer Service Agents | 7.4 (#30) | 8.7 (#1) |
| Integrations | The homepage says Helpbase integrates with existing support tools but does not name specific integrations in its text. | Native connectors include Zendesk, Salesforce, HubSpot, Shopify, Airtable, Google Sheets, Gmail and Twilio. |
| Knowledge base | Customers can upload FAQs, wiki articles, and other company information as AI training material. | Knowledge bases can connect agent answers to imported information and services such as Zendesk and Shopify. |
| Product | Helpbase describes itself as an autonomous customer service platform designed to resolve customer issues from start to finish. | Voiceflow is a platform for building, testing, deploying, and monitoring chat and voice agents across channels and languages. |
| What it does | Helpbase presents itself as an autonomous customer-service platform that resolves customer issues or escalates them. | Voiceflow provides tools to build, test, deploy and monitor customer-facing chat and voice agents across channels and languages. |
Plans
Voiceflow
- Agencies & PartnersFree
- StarterFree
- Pro$120 a month
- Business$500 a month
- Pro$972 a year
- BusinessesPriced on request
- EnterprisePriced on request
In their own words
Voiceflow
Voiceflow is a platform for building, testing, deploying, and monitoring chat and voice agents across channels and languages. Its builder combines agentic playbooks, deterministic workflows, shared instructions, and guardrails. Teams can review transcripts and call recordings, run evaluations and tests, and track analytics. Agents can reach users through a native chat widget, mobile apps, phone calls, SMS, or custom interfaces built with the Conversations API. Native integrations include Zendesk, Salesforce, HubSpot, Shopify, Airtable, Google Sheets, Gmail, and Twilio. Agents can also connect to external REST APIs, custom Functions, and MCP servers. Teams can choose from major LLM providers or bring their own model. Voiceflow says customer data is not used to train AI or machine-learning models and integrated model providers are configured for zero data retention. Its security information describes encryption at rest with customer-managed keys and encryption in transit using TLS and mTLS. The company was founded in 2019. Agencies and partners have a free-trial plan with usage-based billing; business pricing is available on request. Support includes implementation that can be self-serve or fully managed.