IBM watsonx Assistant vs Telkosh Chatbot Builder
IBM watsonx Assistant
cloud.ibm.comTelkosh Chatbot Builder
telkosh.comSide by side
| Figure | IBM watsonx Assistant | Telkosh Chatbot Builder |
|---|---|---|
| Price from | $140/mo | — |
| Free plan | Yes | — |
| Free trial | Yes | — |
| Open source | — | — |
| Web | Yes | — |
| API | Yes | Yes |
| Self-hosted | Yes | — |
| Plans published | 4 | 0 |
| Spec score · Chatbot Builders | 9.3 (#2) | 6.8 (#248) |
| Deployment channels | multichannel | messaging |
| Headquarters | Armonk, New York, United States | Dubai, United Arab Emirates |
| Purpose | watsonx Assistant builds branded live chatbots that can run in devices, applications, or channels. | Telkosh describes the product as a no-code chatbot builder for automating customer support on WhatsApp. |
| Security | The service supports TLS 1.2 and TLS 1.3, with TLS 1.3 as the default. | Telkosh says WhatsApp Business API integration provides secure messaging for businesses of all sizes. |
| Visual flow builder | Yes | Yes |
Plans
IBM watsonx Assistant
- LiteFree
- TrialFree
- Plus$140 a month
- Enterprise with data isolationPriced on request
In their own words
IBM watsonx Assistant
IBM watsonx Assistant builds branded chatbots for live conversations across devices, applications, and channels. It uses natural-language understanding and machine-learning models customized from customer data to answer in real time. Actions organize customer tasks into steps within a conversation, while a Watson Discovery integration can search corporate data collections for answers. Integrations include web chat, phone, Facebook Messenger, Genesys Bot Connector, Microsoft Teams, Slack, SMS, WhatsApp with Twilio, and Search. Web chat can pass conversations to live-agent integrations including Genesys Web Messenger, NICE CXone, Salesforce, and Zendesk. The assistant is available as a managed IBM Cloud service or on premises with IBM Cloud Pak for Data. Lite is free, and the free Trial lasts 30 days. Plus costs $140 a month for the first 1,000 monthly users; additional users cost $14 per 100 active users per month, and phone voice adds $9 per 100 users per month. The v2 API requires Plus or higher. IBM is upgrading eligible instances to watsonx Orchestrate; existing resources remain operational.
Telkosh Chatbot Builder
Telkosh Chatbot Builder has no write-up on Specifiction yet; its figures are above.