IBM watsonx Assistant vs Workativ Assistant
IBM watsonx Assistant
cloud.ibm.comWorkativ Assistant
workativ.comSide by side
| Figure | IBM watsonx Assistant | Workativ Assistant |
|---|---|---|
| Price from | $140/mo | $349/mo |
| Free plan | Yes | — |
| Free trial | Yes | — |
| Open source | — | — |
| Web | Yes | Yes |
| API | Yes | — |
| Self-hosted | Yes | — |
| Plans published | 4 | 3 |
| Spec score · Chatbot Builders | 9.3 (#2) | 7.9 (#143) |
| Deployment | The assistant can be used as a managed IBM Cloud service or installed on premises with IBM Cloud Pak for Data. | Chatbots can be deployed natively to Slack, Microsoft Teams, and a web chat widget. |
| Deployment channels | multichannel | multichannel |
| Free plan | Yes | No |
| Human handoff | Yes | Yes |
| Integrations | Available integrations include web chat, phone, Facebook Messenger, Genesys Bot Connector, Microsoft Teams, Slack, SMS, WhatsApp with Twilio, and Search. | Workativ says it connects with 100+ apps, including knowledge sources such as SharePoint, Confluence, Notion, and Google Drive. |
| Knowledge-base answers | Yes | Yes |
| Purpose | watsonx Assistant builds branded live chatbots that can run in devices, applications, or channels. | Workativ’s no-code chatbot builder helps HR and IT teams create conversations, answer FAQs, integrate app workflows, and provide employee support. |
| Security | The service supports TLS 1.2 and TLS 1.3, with TLS 1.3 as the default. | The pricing page states Workativ is ISO/IEC 27001:2013 compliant and that all plans include SSL encryption. |
| Support | Lite and Trial accounts receive Basic support with self-service resources but no technical product support. | Workativ advertises guided onboarding and 24/7 expert support on its pricing page. |
| Visual flow builder | Yes | Yes |
Plans
IBM watsonx Assistant
- LiteFree
- TrialFree
- Plus$140 a month
- Enterprise with data isolationPriced on request
Workativ Assistant
- Business$349 a month
- Business$349 a month
- EnterprisePriced on request
In their own words
IBM watsonx Assistant
IBM watsonx Assistant builds branded chatbots for live conversations across devices, applications, and channels. It uses natural-language understanding and machine-learning models customized from customer data to answer in real time. Actions organize customer tasks into steps within a conversation, while a Watson Discovery integration can search corporate data collections for answers. Integrations include web chat, phone, Facebook Messenger, Genesys Bot Connector, Microsoft Teams, Slack, SMS, WhatsApp with Twilio, and Search. Web chat can pass conversations to live-agent integrations including Genesys Web Messenger, NICE CXone, Salesforce, and Zendesk. The assistant is available as a managed IBM Cloud service or on premises with IBM Cloud Pak for Data. Lite is free, and the free Trial lasts 30 days. Plus costs $140 a month for the first 1,000 monthly users; additional users cost $14 per 100 active users per month, and phone voice adds $9 per 100 users per month. The v2 API requires Plus or higher. IBM is upgrading eligible instances to watsonx Orchestrate; existing resources remain operational.
Workativ Assistant
Workativ Assistant has no write-up on Specifiction yet; its figures are above.