| Security | The maker says traffic uses HTTPS, LTI launches are signed and verified, roles are separated, failed logins are locked out, and uploaded files are validated. | Abbott says Abbott Informatics is ISO 27001 certified and describes safeguards spanning data collection, storage, reporting, and system integration. |
| Support | The self-hosted licence includes two months of support, after which support renews as a separate annual plan; the Pro and Custom cloud plans include priority support. | RALS customer support offers a toll-free line at 877-627-7257 and describes after-hours, weekend, and holiday on-call technician response. |