Incept AI vs SoundHound

Incept AI provides voice ordering for quick-service restaurant drive-thrus and phone lines. Its order flow greets guests, captures requests, confirms details when needed, suggests add-ons, and sends completed orders to a point-of-sale system. The system is designed for difficult real-world audio and uses audio cleanup during ordering. When an item is unavailable, it can guide guests toward alternatives. Restaurant teams can change menus, prices, and items without lengthy retraining or testing periods, according to Incept. The service ingests menus from point-of-sale systems, and the site displays Toast, HME, PAR, and Square. Analytics show guest sentiment, ordering slowdowns, and opportunities around limited-time offers. Teams can launch and monitor suggestive-selling campaigns, including offer hearing, acceptance, and rejection rates. Incept supports rollouts across multiple existing or new stores, including locations with differing menus or hardware. Pricing is on request.

SoundHound is a mobile app for identifying music nearby and finding songs with voice control. Users can also sing or hum a tune to identify it. Saying “Hey SoundHound…” can navigate the app, start music discovery, and control playback hands-free. LiveLyrics displays moving lyrics in real time. The app connects Apple Music or Spotify accounts and includes a built-in YouTube player. Discoveries can sync across devices and be shared through Facebook, Twitter, messaging services, or email. Its Apple Watch app identifies music and displays LiveLyrics; a cellular-enabled watch can be used without an iPhone connection. SoundHound is available on Android and iOS, and keeps an identification history, but does not identify music offline. The free app includes advertising. SoundHound∞ is an ad-free upgrade listed at $6.99 as a one-time purchase, with no monthly fees. Personalized playlists through Apple Music or Spotify require a SoundHound account and a music subscription; voice playback of Spotify playlists also requires a Spotify account and registration. The company identifies itself as SoundHound AI Inc., headquartered in Santa Clara, California.