incident.io vs Piro

incident.io is a software reliability platform for investigating, responding to, and preventing incidents. Its on-call tools route alerts and support schedules, escalation, and alert insights. Teams can coordinate response from Slack or Microsoft Teams, assign roles, and automate workflows; after an incident is declared, an investigations agent analyzes signals and produces a structured root-cause hypothesis. The pricing comparison says Investigations requires Response. Status Pages can update customers as incidents progress. Listed integrations include Jira, Linear, GitHub, GitLab, PagerDuty, Datadog, Grafana, Zoom, Google Meet, and Slack. The company states that it is SOC 2 Type I and II and GDPR compliant, and that customer data is encrypted using AES-256. It also says it conducts annual third-party penetration tests and weekly vulnerability scans. Basic is free; Team is $15 per user per month with annual billing. Standalone On-call is $20 per user per month, and Pro is $25 per user per month. Enterprise pricing is by custom proposal and includes a listed 99.99% uptime SLA. Interfaces include web, Slack, Teams, mobile, and desktop.

Piro is a self-hosted status page, uptime monitoring and incident-response platform for engineering teams. Its checks cover HTTP, DNS, SSL, TCP, Ping, gRPC, sandboxed JavaScript and inbound heartbeats. Public status pages can show uptime history, latency trends, incidents and scheduled maintenance. Incident tools include on-call schedules, escalation policies, verified alert channels, incident records and postmortems. Teams can declare services, checks and alert rules in YAML, then manage them through the Piro CLI or REST API. A single-region setup can run checks in-process; standalone workers support monitoring across regions. Integrations include Google Chat, Jira, GCP Cloud Monitoring, email, Telegram, Twilio SMS, ntfy and outbound webhooks. Android and iOS apps provide end-to-end encrypted push notifications. Piro supports OIDC and SAML 2.0 sign-on and Owner, Admin, Member and Viewer roles. The maker says credentials and secret fields are encrypted at rest and that the product has no telemetry, tracking or phone-home. Piro is open source under AGPL-3.0; offering it as a paid or public managed service for others requires making modifications available under the same license.