IncidentFox vs NetAI
IncidentFox
incidentfox.aiNetAI
netai.aiSide by side
| Figure | IncidentFox | NetAI |
|---|---|---|
| Price from | — | $5.99/mo |
| Free plan | — | Yes |
| Free trial | Yes | Yes |
| Open source | — | — |
| Web | Yes | Yes |
| Windows | — | Yes |
| Linux | — | Yes |
| API | — | Yes |
| Self-hosted | Yes | Yes |
| Plans published | 1 | 10 |
| Spec score · AIOps Platforms | 7.6 (#10) | 9.0 (#1) |
| Deployment | Deployment options are hosted SaaS, on-premises or VPC, and self-hosted open core. | Core can run on-premises, in the cloud or in a hybrid arrangement, with an air-gapped option for on-premises installations. |
| Integrations | The site lists Slack, PagerDuty, AWS, Datadog, Prometheus, Grafana, GitHub, Coralogix, Kubernetes, Elasticsearch, Splunk, Sentry, Jira, Linear, GitLab, OpsGenie, New Relic, PostgreSQL, MySQL, and Confluence, and says it works with 40+ integrations. | Named ITSM integrations are ServiceNow, Jira and BMC Remedy. |
| Purpose | IncidentFox is an AI-powered incident investigation agent that operates via Slack. | NetAI describes its platform as network operations software that converts topology and telemetry into a deterministic root cause analysis chain. |
| Support | Email support is available without login with a stated response time of within 2 business days, plus Slack community support. | The AWS listing gives [email protected] as vendor support contact and separately describes AWS infrastructure support as 24x7x365. |
Plans
NetAI
- FreeFree
- NetAI Core FreeFree
- Enterprise$5.99 a month
- NetAI Core Enterprise$5.99 a month
- EdgeViewPriced on request
- GraphIQPriced on request
- NetAI Core ProPriced on request
- NetAI EdgeViewPriced on request
- NetAI GraphIQPriced on request
- ProPriced on request
In their own words
IncidentFox
IncidentFox is an incident investigation agent that operates through Slack, where teams can ask questions or share screenshots and files. It analyzes logs, metrics, and system data from connected observability tools, and searches Slack history for relevant discussions. Its responses can include charts, scripts, and reports in Slack threads; it also provides recommendations and can generate postmortems and documentation. The site lists 40+ integrations, including PagerDuty, AWS, Datadog, Prometheus, Grafana, GitHub, Kubernetes, Jira, and Confluence. Deployment options are hosted SaaS, on-premises or VPC, and self-hosted open core. Each investigation runs in an isolated container with a temporary filesystem. Sensitive data is redacted before it reaches the LLM, and API keys pass through a secure proxy. Write actions require human approval and include audit trails and rollback support. IncidentFox requires a Slack workspace, and installation requires a workspace administrator. Its full-feature trial is listed at free for 7 days.