IncidentRelay vs MangoApps

IncidentRelay is open-source software for self-hosted on-call management and incident response. It routes incoming alerts by source, labels, severity, and team ownership, then applies team rules and escalation policies. Teams can manage schedules, shifts, rotations, overrides, and escalation chains; responders can acknowledge, resolve, silence, or escalate alerts and temporarily shelve alert groups. Versioned event rules can enrich, group, route, suppress, and automate events, with execution history showing matches and results. Documented inputs include Alertmanager, AWS SNS and CloudWatch, Grafana, Datadog, Azure Monitor, Zabbix, Sentry, LibreNMS, PagerDuty Events API v2, RMON, heartbeats, and webhooks. Notifications include chat services, email, voice calls, outbound webhooks, and browser/PWA push. The automation interface provides Swagger UI, OpenAPI JSON, route-intake tokens, and personal API tokens. On-call calendars can be exported through CalDAV and ICS. Deployment options include Docker Compose, Kubernetes with Helm, RPM packages, and manual systemd installation. The IncidentRelay plan costs nothing; it is open-source and self-hosted.

MangoApps is an employee platform combining intranet, communications, knowledge, workflows, services and AI for frontline and office employees. Its Communications & Intranet suite includes a Communications Hub, Sites, Wikis, Surveys, Recognitions and more. The intranet works on any device, supports more than 50 languages, and is designed for employees without corporate email or VPN access. MangoApps lists connections to more than 200 systems, including Microsoft 365, Google Workspace, Workday, UKG, ADP and Paylocity. It also offers REST and webhook APIs with a published OpenAPI specification. Deployment options include SaaS, Private Cloud, Customer VPC and On-Premise. The company lists HITRUST CSF, SOC 2 Type II and ISO 27001 certifications, and describes controls including AES-256 encryption at rest, TLS 1.2+ in transit, SSO, MFA, role-based access, audit logs, eDiscovery, retention and legal hold. Pricing starts at $9 a month for Communications & Intranet, from 200 employees. There is no free plan, and a 14-day trial is listed. Employee suites require at least 200 employees; specialist-team plans require at least 10 seats.