IncidentRelay vs OnPage

IncidentRelay is open-source software for self-hosted on-call management and incident response. It routes incoming alerts by source, labels, severity, and team ownership, then applies team rules and escalation policies. Teams can manage schedules, shifts, rotations, overrides, and escalation chains; responders can acknowledge, resolve, silence, or escalate alerts and temporarily shelve alert groups. Versioned event rules can enrich, group, route, suppress, and automate events, with execution history showing matches and results. Documented inputs include Alertmanager, AWS SNS and CloudWatch, Grafana, Datadog, Azure Monitor, Zabbix, Sentry, LibreNMS, PagerDuty Events API v2, RMON, heartbeats, and webhooks. Notifications include chat services, email, voice calls, outbound webhooks, and browser/PWA push. The automation interface provides Swagger UI, OpenAPI JSON, route-intake tokens, and personal API tokens. On-call calendars can be exported through CalDAV and ICS. Deployment options include Docker Compose, Kubernetes with Helm, RPM packages, and manual systemd installation. The IncidentRelay plan costs nothing; it is open-source and self-hosted.

OnPage is an incident alerting and communication platform that routes high-priority notifications to on-call responders through schedules and configured policies. Secure two-way messaging supports collaboration during time-sensitive events. Alerts can arrive by email, SMS, phone call, or mobile push, with persistent and alert-until-read delivery options. On-call management includes calendars, schedulers, reminders, escalation groups, and failover groups. OnPage supports Android, iOS, web, and API access. It says it connects to more than 200 systems through integrations, email, webhooks, or HTTP requests; named connections include ServiceNow, ConnectWise, AWS CloudWatch, Slack, Microsoft Teams, Datadog, and OpenEMR. Plans list real-time stamped audit trails and six-year data retention. The pricing page lists HIPAA compliance, SOC 2 and ISO 27001 certified facilities, PCI certification, GDPR compliance, and yearly penetration testing. Pricing starts at $13.99 per user per month when billed annually, with a seven-day trial including the web console and secure mobile app.