Infinity vs Marchex
Infinity
infinity.co
Marchex
marchex.comSide by side
| Figure | Infinity | Marchex |
|---|---|---|
| Price from | $249/mo | — |
| Free plan | — | — |
| Free trial | — | Yes |
| Open source | — | — |
| Web | Yes | Yes |
| API | Yes | Yes |
| Plans published | 3 | 0 |
| Spec score · Sales Call Tracking Software | 7.8 (#8) | 7.6 (#11) |
| Spec score · Inbound Call Tracking Software | 7.6 (#9) | 7.4 (#11) |
| Spec score · Call Tracking Software | 7.6 (#22) | 7.4 (#24) |
| API | Infinity provides an open REST API for call, conversation, outcome, and revenue data. | Marchex provides REST APIs and webhooks for call, text, and AI capabilities, including near-real-time attribution events. |
| Company history | Infinity says it became a standalone company in 2011 after its call tracking solution was launched by marketing agency Jellyfish in 2010. | Marchex says it was founded in 2003 and has been a public company since 2004. |
| Founded | 2011 | Marchex says it was founded in 2003. |
| Headquarters | Milton Keynes, Buckinghamshire, United Kingdom | Marchex's privacy policy lists its contact address in Seattle, Washington. |
| Integrations | Infinity supports more than 45 native integrations across advertising, analytics, business intelligence, CRM, conversion optimization, affiliate marketing, and tag management. | The integrations directory lists Google Analytics, Zapier, Adobe Analytics, DealerSocket, Twilio, Five9, Slack, and other integrations. |
| Security | Infinity says it holds ISO 27001 certification for information security. | A Marchex product migration document describes its information security program as enterprise-class and multi-layered. |
| Support | The pricing page lists 24/7 support for Essentials and Pro, and VIP Support for Enterprise. | The migration document says the Marchex Customer Success team provides onboarding and training. |
Plans
In their own words
Marchex
Marchex is a conversation intelligence platform for businesses, available through the web and API. It analyzes customer calls and other conversations to produce summaries, analytics, and recommendations, helping teams identify sales and customer experience issues. Its Conversation Intelligence can identify customer intent and outcomes, measure performance against goals and benchmarks, and alert teams to missed sales or reputation risks. Marchex says its proprietary AI was trained on hundreds of millions of conversations. For marketing measurement, dynamic number insertion and multichannel attribution connect calls with campaigns and channels; tracking also includes keyword-level and landing-page tracking, plus call recording. Businesses can use Marchex-managed numbers or analyze their own conversations through the interface, API, or native integrations without porting numbers or changing platforms. Marchex Sonar provides SMS messaging, automated campaigns, response tracking, and CRM integration. Listed integrations include Salesforce, HubSpot, RingCentral, Zapier, and Google Analytics. REST APIs and webhooks cover call, text, and AI features, including near-real-time attribution events. Pricing is on request; a 30-day free trial of Marketing Edge includes onboarding, training, and online guides. Marchex was founded in 2003 and is headquartered in Seattle.