Infor Workforce Management vs LBi HR HelpDesk
Infor Workforce Management
infor.com
LBi HR HelpDesk
lbisoftware.comSide by side
| Figure | Infor Workforce Management | LBi HR HelpDesk |
|---|---|---|
| Price from | — | Free |
| Free plan | — | Yes |
| Free trial | — | Yes |
| Open source | — | — |
| Web | Yes | Yes |
| Windows | Yes | — |
| macOS | Yes | — |
| iOS | Yes | Yes |
| Android | Yes | Yes |
| API | Yes | — |
| Self-hosted | — | Yes |
| Plans published | 1 | 3 |
| Spec score · HR Case Management Software | 8.1 (#7) | 7.9 (#13) |
| Founded | 2002 | 1982 |
| Headquarters | Atlanta, Georgia, United States | Melville, New York, United States |
| Integrations | Infor documents an HR Talent integration with WFM using Infor ION and Business Object Documents, with configurable mappings and transformations. | LBi says the enterprise edition can integrate with HR, ERP, and email systems, and offers single sign-on. |
| Intended users | Infor describes WFM as serving large frontline workforces and highlights use cases in healthcare, manufacturing, public sector, and retail. | The vendor presents the SMB editions for organizations with up to 2,000 employees and describes the enterprise edition as configurable for HR teams. |
| Purpose | Infor WFM provides AI-powered tools for labor planning, employee engagement, and compliance on one platform. | HR HelpDesk is automated HR case-management and call-tracking software for managing employee inquiries through resolution. |
| Security | Infor Cloud describes role-based access controls, real-time monitoring, firewall segmentation, supported two-factor authentication, and customer-requested SOC audit reports. | The vendor says HR HelpDesk supports case confidentiality and describes the product as confidential and private, citing GDPR and HIPAA among relevant privacy requirements. |
| Support | Infor Concierge provides access to customer cases, support-related services, release information, knowledge-base articles, and self-help guides. | LBi says it provides completely professional support from experienced staff and supports upgrades for installations. |
Plans
Infor Workforce Management
- Infor Workforce ManagementPriced on request
LBi HR HelpDesk
- LBi HR HelpDesk FreeFree
- LBi HelpDesk ProPlusPriced on request
- LBi HR HelpDesk ProPriced on request
In their own words
Infor Workforce Management
Infor Workforce Management is an AI-powered platform for labor planning, scheduling, time and attendance, payroll processes, and compliance. Its scheduling tools align staffing with real-time demand, skills, availability, and preferences, with rules-based automation and shift replacement. Labor forecasts use machine learning and adaptive models to estimate needs across time spans from minutes to years, drawing on historical results, planned promotions, and weather information. The platform captures time data in real time, calculates complex pay rules, supports time-off requests, and produces compliance reports. In healthcare, Infor Clinical Science can calculate staffing workloads from nurse documentation through Clinical Bridge, which integrates with electronic medical records. Payroll close creates an employee pay information export that can be transferred manually or automatically to an organization’s payroll system. Infor offers WFM as a stand-alone product or alongside Infor HCM. Mobile WFM is an HTML5 application, with Android and iOS versions supported; web and Windows are also listed, along with macOS and API. Infor describes the product as built for large, complex frontline workforces, including healthcare, manufacturing, public sector, and retail organizations. Pricing is available on request.
LBi HR HelpDesk
LBi HR HelpDesk is automated HR case-management and call-tracking software for handling employee inquiries through resolution. It combines an employee self-service portal, FAQs, an embedded wiki knowledge base and document management with case tools such as real-time history, automatic assignment, confidentiality controls and case creation from email. The product lists machine learning for employee questions, artificial intelligence and customizable workflows. HR analytics, ad-hoc reporting and an executive dashboard cover reporting. The enterprise edition can integrate with HR, ERP and email systems and offers single sign-on; SMB editions are cloud-based, while enterprise hosting can be on-premise or on a dedicated server. The vendor describes the design as responsive and lists mobile browser compatibility for the free SMB edition. The free plan has no expiration date and supports up to 100 employees and two administrative users. Platforms listed are Android, iOS, self-hosted and web.