InstaDispatch vs ZenDMS
InstaDispatch
instadispatch.comZenDMS
zendms.appSide by side
| Figure | InstaDispatch | ZenDMS |
|---|---|---|
| Price from | $200/mo | — |
| Free plan | Yes | — |
| Free trial | Yes | — |
| Open source | — | — |
| Web | Yes | Yes |
| Windows | Yes | — |
| macOS | Yes | — |
| iOS | Yes | — |
| Android | Yes | — |
| API | Yes | Yes |
| Plans published | 5 | 3 |
| Spec score · Delivery Management Software | 9.0 (#7) | 7.7 (#53) |
| Free plan | Yes | No |
| Headquarters | Northampton, United Kingdom | Bangalore, India |
| Integrations | Listed connectors include DHL, UPS, FedEx, DPD, Parcelforce, Palletways, Shopify, Magento, Amazon, WooCommerce, eBay, Linnworks, Shiptheory, Mintsoft, QuickBooks, Stripe and Xendit. | ZenDMS describes REST API connections to ERP, OMS and finance systems and names SAP, Oracle, Tally, Microsoft Dynamics and Zoho. |
| Live tracking | Dispatchers can monitor drivers on a live map and customers can receive tracking links and ETA updates. | Yes |
| Proof of delivery | The driver app records signatures, photographs, OTP confirmation, comments, timestamps, GPS coordinates and barcodes as delivery evidence. | Electronic proof of delivery can capture a signature, photo, OTP and geo-stamp, then sync delivery records to connected systems. |
| Route optimization | The route planner sequences multi-stop work, calculates distance, travel time and ETAs, and supports defined start, end and delivery-time constraints. | Its AI routing accounts for time windows, vehicle capacity, driver skills and traffic, and can re-optimize after dispatch. |
| Support | The help center advertises live chat Monday to Friday, email support targeted within one business hour, phone support and screen-share calls. | The FAQ says technical support is available by phone, email and online chat, with documentation, FAQs and an in-app help centre. |
Plans
InstaDispatch
- FreeFree
- Small$200 a month
- Medium$300 a month
- Large$600 a month
- Enterprise$1,200 a month
In their own words
InstaDispatch
InstaDispatch is a cloud-based delivery management system for courier, logistics, freight forwarding, and e-commerce teams. It handles order booking, automated dispatch, job allocation, route planning, and planning routes across multiple vehicles. Digital proof of delivery can record signatures, OTPs, barcodes, photos, comments, timestamps, and geo-coordinates. Customers can receive milestone updates by email, SMS, or WhatsApp. Listed integrations include DHL, UPS, FedEx, DPD, Shopify, Magento, Amazon, WooCommerce, QuickBooks, and Stripe. The Android and iOS driver app works offline, keeping delivery and proof-of-delivery records locally until connectivity returns. InstaDispatch says its cloud service has 99.9% uptime, encrypted data, and backups; it also describes dedicated account management, onboarding, and 24/7 support. A Free plan is listed, without a stated shipment allowance or price. The pricing note says paid plans start at $129/mo; listed monthly plans include Small at $200 a month and Enterprise at $1,200 a month. Some add-ons, including route optimization and ETA, are paid.