Invoca vs Level AI Contact Center Analytics
Invoca
invoca.com
Level AI Contact Center Analytics
thelevel.aiSide by side
| Figure | Invoca | Level AI Contact Center Analytics |
|---|---|---|
| Price from | — | — |
| Free plan | — | — |
| Free trial | — | — |
| Open source | — | — |
| Web | Yes | Yes |
| API | Yes | Yes |
| Plans published | 5 | 1 |
| Spec score · Customer Interaction Analytics Software | 6.9 (#19) | 7.6 (#12) |
| Data protection | Invoca says it stores data on private US and EU servers as directed by customers and uses redaction and encryption to protect sensitive information. | The security page states that names, card numbers, and Social Security numbers are redacted before AI processing and that data is encrypted at rest with AES-256 and in transit with TLS 1.2 or higher. |
| Headquarters | Santa Barbara, California, United States | Mountain View, California, United States |
| Integrations | Invoca offers no-code and low-code integrations for advertising, CRM, and contact center platforms, as well as developer APIs and webhooks. | The integrations directory lists systems including Five9, Twilio, Amazon Connect, Talkdesk, Genesys, Zendesk, Salesforce, Okta, Slack, and Intercom. |
Plans
Invoca
- ElitePriced on request
- EnterprisePriced on request
- Performance EnterprisePriced on request
- Performance ProfessionalPriced on request
- ProPriced on request
Level AI Contact Center Analytics
- Level AI Contact Center AnalyticsPriced on request
In their own words
Level AI Contact Center Analytics
Level AI Contact Center Analytics brings calls, chats, and email data together with QA scores, customer feedback, and performance measures. It helps contact center teams examine agent and team performance, customer sentiment, call drivers, and operational trends. Tracked measures include QA Score, InstaScore, iCSAT, sentiment, customer effort, resolution status, NPS, CSAT, average handle time, and first contact resolution. Users can build filtered reports, compare agents or teams, track KPIs, and review historical trends. Dashboards cover QA performance, coaching, auditor performance, Voice of the Customer, and conversation insights. AI Workers answer natural-language questions about contact center data; scheduled reports and threshold-based alerts can also send updates or activate AI Workers. Dashboards export as PDFs, while role-based permissions separate individual, team, and organization-wide views. Integrations include Five9, Amazon Connect, Talkdesk, Genesys, Salesforce, Zendesk, Snowflake, and Microsoft Teams. The product is available on web and via API. Pricing is on request.