Invoca vs Scorebuddy Conversation Analytics
Invoca
invoca.comScorebuddy Conversation Analytics
scorebuddycx.comSide by side
| Figure | Invoca | Scorebuddy Conversation Analytics |
|---|---|---|
| Price from | — | $24/mo |
| Free plan | — | — |
| Free trial | — | Yes |
| Open source | — | — |
| Web | Yes | Yes |
| API | Yes | Yes |
| Plans published | 5 | 9 |
| Spec score · Customer Interaction Analytics Software | 6.9 (#19) | 8.3 (#6) |
| Spec score · Call Center Quality Management Software | 7.0 (#20) | 8.3 (#6) |
| Headquarters | Santa Barbara, California, United States | Dublin, Ireland |
| Integrations | Invoca offers no-code and low-code integrations for advertising, CRM, and contact center platforms, as well as developer APIs and webhooks. | Listed connectors include Genesys, Intercom, Amazon Connect, Salesforce, HubSpot, NICE CXone, Assembled, LivePerson, Kustomer, Freshdesk, Zendesk, Aircall, Five9, Talkdesk, Dixa and LiveChat. |
| Support | Invoca lists customer onboarding, customized success plans, video conference, phone, and email support, plus 24x7 platform availability and monitoring. | Support is provided through in-product chat, email and telephone during 9:00–17:30 GMT business hours, with ticketed incident handling. |
| What it does | Invoca attributes offline phone call conversions to their marketing sources and helps teams measure call quality and campaign outcomes. | ScorebuddyCX is an AI-powered contact-center quality-assurance and customer-experience intelligence platform combining QA, conversation analytics, coaching and learning. |
Plans
Invoca
- ElitePriced on request
- EnterprisePriced on request
- Performance EnterprisePriced on request
- Performance ProfessionalPriced on request
- ProPriced on request
Scorebuddy Conversation Analytics
- Foundation$24 a month
- Accelerate$32 a month
- Elite$41 a month
- AcceleratePriced on request
- AcceleratePriced on request
- ElitePriced on request
- ElitePriced on request
- FoundationPriced on request
- FoundationPriced on request
In their own words
Scorebuddy Conversation Analytics
Scorebuddy Conversation Analytics analyzes customer interactions to help teams understand why people make contact, how they feel, and what the wider business should learn. It describes AI analysis across all interactions and channels, with contact-driver volumes and trends for investigating changes. Sentiment analysis tracks how sentiment evolves alongside customer effort scores and NPS. Teams can define topics using keyword logic and apply them to historical conversations. The product also lists automatic topic detection, intent detection, journey analysis, conversation search, compliance monitoring, and compliance reviews. Its quality tools include AI-assisted scoring, calibration, agent coaching, and coaching workflows. Conversation Analytics is an Elite plan feature, alongside AI voice transcription, Salesforce and Open API integration, SSO, and selectable EU, US, or UK data regions. Scorebuddy lists integrations including Intercom, Genesys, Amazon Connect, Salesforce, HubSpot, Zendesk, and others. Pricing depends on user count and package, with flexible annual contracts; prices are on request. A guided 14-day free trial is available. The product is intended for contact-center CX and operations leaders as well as product managers, marketers, and senior leaders.