IQVIA SmartSolve Complaint Management vs Proxima Cloud CRM
IQVIA SmartSolve Complaint Management
iqvia.com
Proxima Cloud CRM
proximacloudcrm.comSide by side
| Figure | IQVIA SmartSolve Complaint Management | Proxima Cloud CRM |
|---|---|---|
| Price from | — | $55/mo |
| Free plan | — | — |
| Free trial | — | Yes |
| Open source | — | — |
| Web | Yes | Yes |
| iOS | Yes | Yes |
| Android | Yes | Yes |
| API | Yes | Yes |
| Self-hosted | Yes | — |
| Plans published | 2 | 3 |
| Spec score · Pharma CRM Software | 8.2 (#4) | 8.6 (#2) |
| AI features | The fact sheet describes NLP extraction, generative AI assistance, automated triage, decision support, translation, and predictive analytics. | The product combines AI chatbots with photo-recognition technology for field-force performance and compliance workflows. |
| Company founding | IQVIA’s company history says IQVIA emerged in 2016 from the union of IMS Health and Quintiles. | LinkedIn lists Proxima Research as founded in 1998. |
| Company headquarters | IQVIA lists its executive headquarters in Research Triangle Park, Durham, North Carolina. | LinkedIn lists headquarters in Fort Lauderdale, Florida, with offices also shown in Kyiv and Bratislava. |
| Company size | IQVIA reports approximately 93,000 employees operating in more than 100 countries. | LinkedIn lists Proxima Research as a privately held software-development company with 501–1,000 employees. |
| Headquarters | Durham, North Carolina, USA | Fort Lauderdale, Florida, United States |
| Intended users | The Quality intake portal is intended for field personnel and extended demand chain partners including healthcare professionals, clinical investigators, and customers. | The product is presented for pharmaceutical companies, with role-based tools for representatives, sales force excellence teams, marketing managers, and CRM administrators. |
| Purpose | The AI-powered solution is for life sciences organizations managing global complaints, regulatory reporting, and post-market surveillance. | Proxima Cloud CRM is a pharmaceutical CRM for managing healthcare professional relationships and field team activity. |
| Rating on Gartner Peer Insights | 4.1 out of 5 from 9 reviews | No reviews yet |
| What it does | SmartSolve Complaint Management is an AI-enabled life-sciences system for complaint intake, investigation, regulatory reporting and post-market surveillance. | Proxima Cloud CRM is a pharmaceutical CRM for managing healthcare-professional relationships, field activities, sales and marketing operations. |
Plans
IQVIA SmartSolve Complaint Management
- Custom quotePriced on request
- SmartSolve Complaint ManagementPriced on request
Proxima Cloud CRM
- Basic Plan$55 a month
- Advanced Plan$85 a month
- Enterprise Plan$120 a month
In their own words
IQVIA SmartSolve Complaint Management
IQVIA SmartSolve Complaint Management is an AI-powered platform for life sciences organizations managing complaints, regulatory reporting, and post-market surveillance. Complaint data can arrive through web forms, a secure Quality intake portal, ERP or CRM integrations, web portals, and IQVIA Vigilance Detect. Configurable decision trees help distinguish complaints and adverse events from other inquiries and guide investigation and reporting. Preconfigured workflows support reportability for the FDA, EU, Health Canada, Japan, Australia, the UK, and Switzerland; the system also supports electronic reporting requirements and integration to CDRH, MedDRA, and IMDRF codes. Its AI features include language-processing extraction, generative AI assistance, automated triage, decision support, translation, and predictive analytics. Built-in reporting and trends cover recurring complaints, resolution times, and historical data, while Quality Intelligence uses Microsoft Power BI. SmartSolve connects with nonconformance, CAPA, change management, and document management modules. The fact sheet lists role-based security, password authentication, audit trails, ISO 27001 and ISO 9001 certification, and an Azure-based platform. Pricing is not published; IQVIA invites prospective customers to contact sales.
Proxima Cloud CRM
Proxima Cloud CRM is a pharmaceutical CRM for managing healthcare professional relationships and field team activity. Its modules help sales and medical representatives plan visits and calls, manage territories, and record information. Communication options include WhatsApp, Telegram, Viber, email, VoIP, SMS, and video. Proxima BI supplies reports and visualizations for HCP engagement, sales performance, analysis, and forecasting. The service supports Android, iOS, web, and API access, with online and offline mobility described for Android and iOS. Integrations listed include Outlook, OneKey, Power BI, and client systems through a CRM API. Low-code customization and a self-service admin panel let administrators configure CRM processes. The maker describes AWS hosting, GDPR-compliant data processing, annual security testing, and ISO 27001:2022 and ISO 27701:2019 certifications. Plans are $55 a month billed per user for Basic, $85 a month billed per user for Advanced, and $120 a month billed per user for Enterprise. A free trial is available; there is no free plan.