iSecretShop vs Mystery Management
iSecretShop
isecretshop.com
Mystery Management
mysterymanagement.com.auSide by side
| Figure | iSecretShop | Mystery Management |
|---|---|---|
| Price from | — | — |
| Free plan | — | — |
| Free trial | — | — |
| Open source | — | — |
| Web | Yes | Yes |
| iOS | Yes | Yes |
| Android | Yes | Yes |
| Plans published | 1 | 0 |
| Spec score · Mystery Shopping Software | 7.9 (#7) | 7.3 (#11) |
| Headquarters | Spokane, Washington, United States | Caringbah South, New South Wales, Australia |
| Integrations | The opened product pages describe connecting shoppers with multiple mystery shopping providers, but do not name third-party software integrations. | The reviewed product and company pages do not name third-party software integrations. |
| Pricing | The business site directs prospective customers to contact iSecretShop and does not display business plan prices on the opened page. | The company directs prospective clients to request a personalised quote and states that service fees are invoiced under the client agreement. |
| Security | The opened maker pages do not state a security certification or compliance standard. | The company describes its platform as secure and says users access it through approved accounts; it does not name a security certification on the product page. |
| Support | The internal-audit support page provides a sales contact at 888.206.2337 extension 110 and [email protected]. | The company provides client enquiries by phone at (02) 9522 6965 and email at [email protected]. |
| What it does | iSecretShop is a shopper job board and software platform that aggregates opportunities from multiple mystery shopping providers. | Mystery Management runs tailored mystery shopping and customer experience programs that give businesses measurable feedback on customer journeys and service standards. |
Plans
In their own words
iSecretShop
iSecretShop is a job board and software platform that gathers mystery shopping and research assignments from multiple providers. Opportunities include covert mystery shops, competitive price audits, merchandising, market research panels, intercept interviews and overt audits. Shoppers can schedule assignments, complete them in the field, attach photos with geotags and date and time stamps, and submit work from a mobile device. Alerts combine aggregated available-shop emails, phone push notifications and targeted geo-zones. Shoppers can use the iPhone or Android app, mobile web or a computer; a smartphone is not required. The iOS and Android apps are free, and the service says businesses pay for it. iSecretShop does not pay shoppers: companies offering assignments set their own payment policies. Businesses can contact iSecretShop about using the platform for internal audits and demonstrations, but no public business plan price is listed. The iOS listing supports iPhone and iPad and requires iOS 15.1 or later for iPhone.
Mystery Management
Mystery Management runs tailored mystery shopping and customer experience programs for businesses, measuring customer journeys and service standards. Its evaluations include customer satisfaction surveys, compliance audits, price verification, website and telephone mystery shopping, and merchandising and promotion inspections. Programs, questionnaires, and reporting are tailored to each client, from single locations to large national programs. The company lists clients in retail, hospitality, transport, pharmacy, government, and other customer-facing sectors, and says it has more than 9,000 active shoppers across metropolitan and regional Australia.
Approved shoppers use an app to view assignments, check in and out, submit reports and photos, review payment history, and receive updates. Clients can use a dashboard to see results, scorecards, benchmarks, and trends, with views from network-wide results down to individual reports. Mystery shop results are described as available within 24 hours, with tailored monthly summaries. Operational tools include Fix It for tracking maintenance or other issues, and checklists for operational and compliance standards. Pricing is by tailored quote, with fees invoiced under a client agreement.