ISG Inform vs Upland ComSci

ISG Inform is a web-based benchmarking platform for organizations making IT performance, investment, sourcing and transformation decisions. It compares IT cost, service quality and personnel productivity across an organization’s IT landscape. A website test run accepts company information and returns quick comparisons with industry peers. Listed uses include IT performance optimization, IT budget baselining, mergers and acquisitions, and digital transformation. Dashboards cover CIO, infrastructure, applications, digital, public cloud and cybersecurity views. CIO measures include IT spend as a percentage of revenue, spend per user, CAPEX versus OPEX, run/change/transform spending, user satisfaction and staffing. Infrastructure measures include costs, staffing, availability, utilization, provisioning and recovery times, and incident response and resolution times. The CIO Dashboard lists up to 750 datasets across 30 industries, five regions and five revenue sizes. Budgeting, cost allocation, showback, chargeback and dashboard reporting are supported. Full access requires contacting ISG; pricing is on request.

Upland ComSci is a web-based IT financial management solution for organizations that want to manage technology costs and show them to business owners. It provides service costing, sub-ledger detail and consumption-based chargeback. For application portfolio work, it reports total cost of ownership by application to support management and rationalization. ComSci also consolidates cost and usage data from multiple cloud and SaaS providers, with dashboards, reports and line-item detail for monitoring, showback and chargeback. Its analytics cover product costs, unit costs, business-unit demand, application ownership costs and cloud cost drivers. Teams can use the data to identify underused cloud instances for consolidation or retirement and find overutilized resources. The solution supports budgeting, forecasting, cost allocation and scenario planning. It integrates with corporate reporting systems including Oracle Hyperion, IBM Cognos and SAP BusinessObjects. ComSci can also produce bills for shared services such as office space, administration, legal, marketing and HR, in addition to IT services. Upland describes the product for IT finance managers and teams in small and large enterprises. Pricing is on request.