iSupport Service Desk vs Startly
iSupport Service Desk
isupport.comStartly
startly.comSide by side
| Figure | iSupport Service Desk | Startly |
|---|---|---|
| Price from | — | $15/mo |
| Free plan | — | — |
| Free trial | Yes | Yes |
| Open source | — | — |
| Web | Yes | Yes |
| Windows | Yes | — |
| iOS | Yes | — |
| Android | Yes | — |
| API | Yes | — |
| Self-hosted | Yes | — |
| Plans published | 3 | 1 |
| Spec score · IT Change Management Software | 8.6 (#11) | 7.4 (#27) |
| Asset management | Network scanning builds an asset database and can run scheduled or real-time comparisons; the vendor says asset quantity does not change the price. | Asset management tracks hardware and software through their lifecycle, including assignments, licenses, inventory alerts, and assignment history. |
| Headquarters | Washington State, United States | Blue Bell, Pennsylvania, United States |
| Support | Technical support is available by phone or email Monday through Friday from 6:00 AM to 5:00 PM, and deployment consulting is provided remotely by systems engineers. | The modules page lists 24/7 contact with sales or support and offers support chat. |
Plans
iSupport Service Desk
- Incident ManagementPriced on request
- Service DeskPriced on request
- Service Desk EditionPriced on request
In their own words
iSupport Service Desk
iSupport Service Desk automates incident, problem, change, knowledge, asset, customer, approval, and survey functions. Its Service Desk Edition combines incident, problem, and change management with service contracts, a CMDB, SLAs, purchasing, and a service catalog. Incidents can come in through email, direct entry, scheduling, social media, mobile clients, and mySupport portals. Administrators can configure forms, workflows, integrations, and business rules. The mySupport self-service portal includes chat, forums, knowledge bases, Q&A guides, custom forms and workflows, and real-time reporting. It is included with every license, with unlimited branded portals and end users at no additional cost. Reporting supports custom report building and scheduled PDF, Excel, and Word reports. The software can be hosted or installed on-premise, with access through Android, iOS, and web; an HTML5 interface also supports tablets and smartphones. Pricing is on request, and a free trial is available.