ITSM 365 vs Zammad
| ITSM 365 | Zammad | |
|---|---|---|
| Free trial | Yes | |
| Paid from | €7/mo | |
| Platforms | Android, iOS, Web | api, Linux, self-hosted, Web |
| Free plan | No | No |
| SLA scope | both | |
| Escalation automation | Yes | |
| Business-hour calendars | Yes | |
| Multi-level SLAs | Yes | |
| SLA reporting | Yes | |
| API access | Yes | |
| SLA management | Yes | |
| Knowledge base | Yes | |
| Employee portal | Yes | |
| Single sign-on | Yes |
Listed together in Best IT SLA Management Software