Tech riderRev. 8 Oct 2026
- 1Runs onAPI, Linux, self-hosted, Web
- 2Costsfree trial · paid from €7/mo
- 3SLA managementYes
3 lines stated Written from the maker's own pages: zammad.com
Overview
Zammad is ranked #18 of 61 in IT knowledge base software on Specifiction. It runs on API, Linux, Self-hosted, Web. A free trial is offered. Paid plans start at €7/mo.
Zammad plans and pricing
All plansStarter v2 €7/mo Annually; €9 per agent/month if billed monthly Hosted · max. 5 agents · email, web form, SMS · 10 MB attachments + 20 GB disk space zammad.com · 8 Oct 2026
Professional v2 €16/mo Annually; €18 per agent/month if billed monthly Hosted · max. 35 agents · email, web form, SMS, chat, Telegram · 35 MB attachments + 50 GB disk space zammad.com · 8 Oct 2026
Plus v2 €25/mo Annually; €27 per agent/month if billed monthly Hosted · unlimited agents · email, web form, SMS, chat, Telegram, Facebook, WhatsApp · 50 MB attachments + 150 GB disk space zammad.com · 8 Oct 2026
Business €2,999/yr Annual billing Self-hosted support · email support · 15 service requests · max. 6-hour response time zammad.com · 8 Oct 2026
Enterprise €5,999/yr Annual billing Self-hosted support · email and phone support · 45 service requests · max. 4-hour response time zammad.com · 8 Oct 2026
Corporation €9,999/yr Annual billing Self-hosted support · email and phone support · 95 service requests · max. 2-hour response time zammad.com · 8 Oct 2026
Compared on IT knowledge base software
- Free plan
- Yeszammad.com
- SLA management
- Yeszammad.com
Facts
- Purpose
- Zammad is a central support platform for customer service, IT support, and internal operations.zammad.com · 8 Oct 2026
- Ticket management
- Teams can assign and prioritize tickets, add internal notes, and manage requests across channels.zammad.com · 8 Oct 2026
- Automation
- The product offers templates, bulk actions, and automation to reduce repetitive support work.zammad.com · 8 Oct 2026
- Knowledge base
- Zammad includes a knowledge base, with multilingual knowledge bases listed for the Plus plan.zammad.com · 8 Oct 2026
- Languages
- The Zammad web app supports over 40 languages.zammad.com · 8 Oct 2026
- Integrations
- Zammad provides a REST API and lists integrations including LDAP, Sipgate, Placetel, Checkmk, Monit, and Nagios.zammad.com · 8 Oct 2026
- Security
- The Starter hosted plan lists German data center hosting, SSL encryption, device management, two-factor authentication, and an ISO27001-certified data center.zammad.com · 8 Oct 2026
- AI
- Zammad 7.0 includes AI agents, ticket summarization, and a writing assistant, with free choice of LLM stated by the company.zammad.com · 8 Oct 2026
- AI charges
- The pricing page says optional AI features cost €0.03 per AI call.zammad.com · 8 Oct 2026
- Self-hosting
- In the self-hosted version, Zammad runs on the customer's servers, and the customer is responsible for updates, backups, and availability.zammad.com · 8 Oct 2026
- Support
- The hosted Starter and Professional plans list email support, while Plus lists phone support, all with 8x5 CET coverage.zammad.com · 8 Oct 2026
- Company
- The company milestones page says Zammad GmbH was founded in October 2014 as the commercial counterpart to the Zammad Foundation.zammad.com · 8 Oct 2026
Company
- Founded
- 2016zammad.com · 28 Sept 2026
- Headquarters
- Berlin, Germanyzammad.com · 28 Sept 2026
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Where it ranks on Specifiction
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Sources
- zammad.com/en· checked 8 Oct 2026
- zammad.com/en/pricing· checked 8 Oct 2026
- zammad.com/en/product/features· checked 8 Oct 2026
- zammad.com/en/company· checked 8 Oct 2026