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Deskpro

deskpro.com

From $39/mo Free trial WebiOSAndroidAPISelf-hosted
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Spec score 9.0 #5 of 60 in IT Knowledge Base Software

What it is

Deskpro is a help desk platform for customer support, IT, HR, and operations teams. It is offered as cloud software or through private deployment, including on-premise, VPC, regional cloud, and sovereign cloud options. A unified inbox combines email, chat, voice, social, and internal conversations. Workflows automate routine tasks, route requests, assign work, and trigger escalations. The platform includes a customizable multilingual knowledge base, SLA management, ticket automation, dashboards, custom reports, and API access. Deskpro AI can draft replies, summarize ticket threads, and flag items for attention while agents decide what to send. Integrations listed include HubSpot, Jira, Salesforce, Slack, Microsoft Teams, and Zapier. iOS and Android agent apps support ticket management and replies. Team costs $39 a month per agent with a five-agent minimum; Professional is 59.00 USD with ten agents; Enterprise is 99.00 USD with 25 agents. A 14-day trial is available, but there is no free plan.

Spec sheet

Product
Deskpro is a help desk platform for customer support, IT, HR, and operations teams, offered as cloud or self-hosted/private deployment.Read 9 Oct 2026 · deskpro.com
Free plan
NoRead 20 Sep 2026 · deskpro.com
Integrations
Deskpro lists integrations including HubSpot, Jira, Salesforce, Slack, Microsoft Teams, and Zapier, and supports API access.Read 9 Oct 2026 · deskpro.com
Mobile apps
Deskpro provides agent apps for iOS and Android that support ticket management and replies.Read 9 Oct 2026 · deskpro.com
Security
The Trust Center lists ISO 27001, SOC 2 Type II, PCI DSS, GDPR, and HIPAA among its certifications and regulations.Read 9 Oct 2026 · deskpro.com
Support
The cloud pricing page lists Standard Support for Team, Professional Support for Professional, and Enterprise Support for Enterprise.Read 9 Oct 2026 · deskpro.com
AI
Deskpro AI can draft replies, summarize ticket threads, and flag items needing attention, while agents decide what gets sent.Read 9 Oct 2026 · deskpro.com
API access
YesRead 20 Sep 2026 · deskpro.com
Automation
Workflows can automate routine tasks, route and assign requests, and trigger escalations.Read 9 Oct 2026 · deskpro.com
Channels
It brings conversations from email, chat, voice, social, and internal channels into a unified inbox.Read 9 Oct 2026 · deskpro.com
Cloud availability
Deskpro states its cloud platform has over 99.9% availability, backed by redundant infrastructure and continuous monitoring.Read 9 Oct 2026 · deskpro.com
Data protection
Deskpro says customer data stored on AWS servers is encrypted at rest with AES-256 and data in transit is protected with TLS 1.2 or 1.3.Read 9 Oct 2026 · deskpro.com
Help center
YesRead 20 Sep 2026 · deskpro.com
Included agent seats
5Read 20 Sep 2026 · deskpro.com
Private deployment
Deskpro Private supports on-premise, VPC, regional cloud, or sovereign cloud deployment, with an option to use a self-hosted or custom AI model.Read 9 Oct 2026 · deskpro.com
Reporting
Deskpro offers real-time dashboards and custom reports for team performance and SLA tracking.Read 9 Oct 2026 · deskpro.com
Self-service
The product includes a customizable multilingual knowledge base for customers and agents.Read 9 Oct 2026 · deskpro.com
Shared inbox
YesRead 20 Sep 2026 · deskpro.com
SLA management
YesRead 20 Sep 2026 · deskpro.com
Ticket automation
YesRead 20 Sep 2026 · deskpro.com

Plans and prices

Team $39 a month /agent/month (Min 5 agents) 5-agent minimum · Standard Support · unified inbox · Help Center · chatbot · apps and integrations · mobile apps · reporting and analytics Read 9 Oct 2026 · deskpro.com
Professional $59 a month /agent/month (Min 10 agents) 10-agent minimum · Deskpro AI · AI-powered chatbot · multiple brand support · advanced voice and call controls · CRM sync · Professional Support Read 9 Oct 2026 · deskpro.com
Enterprise $99 a month /agent/month (Min 25 agents) 25-agent minimum · global data center option · security reviews · sandbox · HIPAA-compliant hosting · account manager · implementation services · Enterprise Support Read 9 Oct 2026 · deskpro.com

Every Deskpro plan and price →

Strong points and limits

Strong points

  • Unified inbox covers multiple conversation channels
  • Automation routes requests and triggers escalations
  • Multilingual knowledge base supports self-service
  • Mobile apps support ticket replies
  • Private deployment includes sovereign cloud option

Limits

  • No free plan
  • Team requires at least five agents
  • Professional requires at least ten agents
  • Enterprise requires at least 25 agents

Who it suits

Deskpro suits support, IT, HR, and operations teams needing shared channels, automation, self-service, and reporting. Private deployment options serve organizations with specific hosting requirements.

Verdict

Deskpro provides broad help desk coverage with cloud and private deployment choices. Plan minimums and per-agent pricing should be matched to team size before selection.

Where Specifiction places it

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