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Customer Service

Best Help Desk Software in 2026

When support requests need to be organized and answered, help desk software gives teams tools for handling that work. Compared on API access, customer portal, help center, shared inbox, ticket automation, SLA management, included agent seats, free plan, and paid-from pricing, these entries offer several details to weigh.

  1. 01 Chatwoot

    Chatwoot suits teams handling customer support, sales, or engagement across multiple conversation channels.

    From $19/mo Free plan Open source Web · Linux · iOS · Android
    9.3 Visit Specs
  2. 02 Odoo Helpdesk

    It suits teams that need multichannel ticket handling, SLA workflows, customer self-service, or ticket-time billing through connected Odoo apps.

    From $2.08/mo Free plan Web · Windows · Linux · iOS
    9.2 Visit Specs
  3. 03 Vtiger Help Desk

    Vtiger Help Desk suits support teams that need case handling, SLA management, and team collaboration tools.

    From $12/mo Free plan iOS · Android · API
    9.2 Visit Specs
  4. 04 Front
    From $25/mo Free trial Web · Windows · macOS · iOS
    9.2 Visit Specs
  5. 05 Desk365

    Desk365 suits small teams or individuals needing a helpdesk across customer support and IT; the Free plan is described as suitable for solopreneurs or personal projects.

    From $1/mo Free plan Web · iOS · Android · API
    9.2 Visit Specs
  6. 06 Freshdesk

    Freshdesk suits service teams handling requests across multiple channels who need shared ticketing, a customer portal, and workflow automation.

    From $19/mo Free plan API
    9.1 Visit Specs
  7. 07 Znuny

    Znuny suits service teams that need configurable ticket workflows across customer support and IT.

    From $374.92/mo Free plan Web · Linux · API · Self-hosted
    9.1 Visit Specs
  8. 08 HelpDesk
    From $19/mo Free trial Web · Windows · macOS · API
    9.1 Visit Specs
  9. 09 Jitbit Helpdesk

    Jitbit Helpdesk suits internal IT and customer support teams that need to track requests across email, chat, and portal channels.

    From $24/mo Free trial Web · Windows · Linux · iOS
    9.1 Visit Specs
  10. 10 Intercom

    Intercom suits businesses that need customer messaging across web and mobile, with both automated answers and agent handoff.

    From $0.99/mo Free trial Web · iOS · Android
    9.0 Visit Specs
  11. 11 Help Scout

    Help Scout suits customer support teams that want several customer channels in one shared Inbox alongside a help center.

    From $25/mo Free plan API
    9.0 Visit Specs
  12. 12 Vivantio

    It suits service teams across IT and other departments that need ticketing, workflow automation, asset management, and a self-service portal.

    From $49/mo Free plan Web · API · Self-hosted
    9.0 Visit Specs
  13. 13 Comm100 Contact Center

    Comm100 suits companies supporting customers through multiple channels and agents who need chat, ticketing or voice options.

    From $27/mo Free trial Web · Windows · macOS · iOS
    9.0 Visit Specs
  14. 14 HelpSpot
    Free trial Web · Windows · Linux · iOS
    9.0 Visit Specs
  15. 15 Cerb
    Free plan Open source Web · Linux · API · Self-hosted
    9.0 Visit Specs
  16. 16 Deskero

    Deskero suits support teams needing shared inbox, portal, automation, SLA, and API features.

    From $12/mo Free plan Web · Windows · iOS · Android
    9.0 Visit Specs
  17. 17 Deskpro

    Deskpro suits support, IT, HR, and operations teams needing shared channels, automation, self-service, and reporting.

    From $39/mo Free trial Web · iOS · Android · API
    8.9 Visit Specs
  18. 18 Zendesk Messaging
    From $19/mo Free trial Web · iOS · Android · API
    8.9 Visit Specs
  19. 19 LiveAgent

    LiveAgent suits support teams that want to manage several customer communication channels in one inbox, with ticket automation and a help center.

    From $15/mo Free trial API
    8.8 Visit Specs
  20. 20 HelpCrunch
    From $15/mo Free trial Web · macOS · iOS · Android
    8.8 Visit Specs
  21. 21 Whelp

    Whelp describes its plans for teams ranging from startups and small businesses to medium and large teams or enterprises.

    From $29/mo Free plan Web · iOS · Android · API
    8.8 Visit Specs
  22. 22 FreeScout

    It suits organizations seeking a self-hosted customer support workspace with shared conversations and no listed caps on agents, tickets, or mailboxes.

    Free plan Web · iOS · Android · API
    8.7 Visit Specs
  23. 23 Re:amaze

    Re:amaze suits online businesses, including ecommerce stores and SaaS businesses, that handle customer conversations across multiple channels.

    From $29/mo Free trial Web · iOS · Android · API
    8.7 Visit Specs
  24. 24 UseResponse

    It suits customer service teams combining support tickets, live chat, knowledge resources, and feedback collection.

    From $49/mo Free trial Web · iOS · Android · API
    8.6 Visit Specs
  25. 25 Sugar Serve
    Web · iOS · Android · API
    8.5 Visit Specs
How this list is ordered. Specifiction scores each tool on how fully its maker documents it, whether its prices are published, where the research puts it, the platforms it runs on and whether it can be tried for free (how we rank). Makers can also buy a numbered place (how Specifiction is paid for).

Chatwoot, Vtiger Help Desk, and Desk365 are among the options. Consider how customers can find answers, how agents manage requests, and whether automation or SLA management matters to your workflow. Included seats and plan details can also help you assess fit for your team.

Compare Chatwoot and Odoo Helpdesk Get a place on this list

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