Chatwoot

Help desk software

Free planFree trialOpen sourceAndroidAPIiOSLinuxSelf-hostedWeb

9.1#1 of 101$19/mofirst paid tier

Overview

Chatwoot is an open-source customer support platform that combines an omnichannel inbox with a knowledge base. The inbox brings website chat, email, WhatsApp, social and messaging services, voice, SMS, and API conversations together. Teams can use private notes, assignments, labels, canned replies, mentions, and activity logs to coordinate support. Captain, its built-in AI agent, can answer customer questions, suggest replies, summarize conversations, and draw on help-center content. The customizable knowledge base supports multiple portals, multilingual content, and AI-powered search. APIs, webhooks, and bot connections provide options for custom workflows, and Chatwoot can run in the cloud or on a customer’s own infrastructure. Its free Hacker plan allows up to two agents and 500 conversations per month, with 30-day data retention. Cloud plans start at $19.00 USD per month per agent, billed annually. Community Edition is free to self-host but does not include Captain AI, voice calls, or SSO/SAML. Chatwoot states that it is SOC 2 Type II certified and GDPR compliant.

Who it is for

Chatwoot suits teams handling customer support, sales, or engagement across multiple conversation channels. It also fits organizations that want to host a support platform on their own infrastructure.

What is good

Combines multiple channels in one inbox
Includes a customizable, multilingual knowledge base
API, webhooks, and bot connections support custom workflows
Free Hacker plan allows two agents
Can be hosted on customer infrastructure

What to know first

Hacker plan caps usage at 500 conversations monthly
Community Edition excludes Captain AI and voice calls
Community Edition excludes SSO/SAML

Verdict

Chatwoot pairs shared customer conversations with a knowledge base and team coordination tools. Compare the free plan’s agent and conversation limits, or the self-hosted edition’s exclusions, with your requirements.

Chatwoot plans and pricing

All plans

Hacker Free billed monthly 2 agents · 500 conversations/month · 30 days data retention chatwoot.com · 28 Sept 2026

Startups $19/mo $19 /agent/month; billed annually Unlimited conversations · All channels · 300 Captain AI credits · 1-year data retention chatwoot.com · 28 Sept 2026

Business $39/mo $39 /agent/month; billed annually Unlimited conversations · All channels · Voice included · 500 Captain AI credits · 2-year data retention chatwoot.com · 28 Sept 2026

Enterprise $99/mo $99 /agent/month; billed annually Unlimited conversations · All channels · Voice included · SSO/SAML · Audit logs · 800 Captain AI credits · 3-year data retention chatwoot.com · 28 Sept 2026

Captain AI additional credits $20/mo 1,000 credits chatwoot.com · 20 Sept 2026

Hacker Free $0 /agent/month Up to 2 agents · 500 conversations/month · Live chat · 30-day data retention chatwoot.com · 28 Sept 2026

Compared on help desk software

Free plan: Yeschatwoot.com
Paid from: Freechatwoot.com
SLA management: Yeschatwoot.com
Help center: Yeschatwoot.com
API access: Yeschatwoot.com
Included agent seats: 2chatwoot.com

Facts

Website chatbot: Yeschatwoot.com · 20 Sept 2026
Live agent chat: Yeschatwoot.com · 20 Sept 2026
Visitor tracking: Yeschatwoot.com · 20 Sept 2026
Chat channels: omnichannelchatwoot.com · 20 Sept 2026
Listed integrations: 15chatwoot.com · 20 Sept 2026
Free Trial: Chatwoot offers a 15-day free trial.chatwoot.com · 28 Sept 2026
Refund Policy: Cloud plans are refundable based on cancellation date and unused time.chatwoot.com · 28 Sept 2026
AI Credit Price: Additional Captain AI credits cost $20 per 1,000 credits.chatwoot.com · 28 Sept 2026
Free Plan Limit: The Hacker plan includes up to 2 agents and 500 conversations per month.chatwoot.com · 28 Sept 2026
Supported Channels: Channels include website chat, email, social, messaging, voice, SMS, and API channels.chatwoot.com · 28 Sept 2026
WhatsApp Support: Chatwoot supports customer engagement through WhatsApp with rich content messages.chatwoot.com · 28 Sept 2026
Live Chat Widget: Users can customize widget colors, language, text, and design.chatwoot.com · 28 Sept 2026
Developer API: The API supports custom integrations and tailored support solutions.chatwoot.com · 28 Sept 2026
Multiple Portals: Teams can create dedicated portals for customer segments, brands, or products.chatwoot.com · 28 Sept 2026
Custom Domain SSL: Cloud customers using a custom portal domain receive SSL certificates.chatwoot.com · 28 Sept 2026
Self Hosting: Chatwoot can be hosted on a customer's own server and infrastructure.chatwoot.com · 28 Sept 2026
Security Certification: Chatwoot states that it is SOC 2 Type II compliant.chatwoot.com · 28 Sept 2026
Open Source: Chatwoot is open source and self-hosted, with a GitHub presence.chatwoot.com · 28 Sept 2026
Cloud Hosting: Chatwoot Cloud runs on AWS servers located in the United States.chatwoot.com · 28 Sept 2026
Data Export: Users can export conversations, contacts, and other data through the API.chatwoot.com · 28 Sept 2026
Customer Base: Chatwoot says it is used by more than 15,000 businesses or organizations.chatwoot.com · 28 Sept 2026
Company Identity: Chatwoot Inc. owns the product.chatwoot.com · 28 Sept 2026
Product: Chatwoot is an AI-powered, open-source customer support platform with an omnichannel support desk and knowledge base.chatwoot.com · 28 Sept 2026
Omnichannel inbox: It unifies website live chat, email, WhatsApp, Facebook, Instagram, Telegram, LINE, TikTok, X, SMS, voice, and API conversations in one inbox.chatwoot.com · 28 Sept 2026
AI assistant: Captain is Chatwoot’s built-in AI agent for answering customer questions, suggesting replies, summarizing conversations, and using help-center content.chatwoot.com · 28 Sept 2026
Team collaboration: The shared inbox supports private notes, team assignments, labels and tags, canned responses, mentions, typing indicators, and activity logs.chatwoot.com · 28 Sept 2026
Knowledge base: Chatwoot provides customizable help-center portals, multiple portals for different brands or products, multilingual content, and AI-powered search.chatwoot.com · 28 Sept 2026
Custom integrations: Its API channel provides REST API access, webhooks, and custom-platform integrations for creating and managing conversations.chatwoot.com · 28 Sept 2026
Bot integrations: The Agent Bot API can connect bots built with Claude, OpenAI, Gemini, LangChain, n8n, custom code, or Dialogflow.chatwoot.com · 28 Sept 2026
Self-hosting: Chatwoot can be deployed on cloud or on-premises infrastructure using AWS, Azure, Google Cloud, DigitalOcean, Docker, Kubernetes, Linux, or Heroku deployment methods.chatwoot.com · 28 Sept 2026
Security: Chatwoot states that it is SOC 2 Type II certified, GDPR compliant, and encrypts data at rest and in transit with AES-256 using AWS KMS hardware security modules.chatwoot.com · 28 Sept 2026
Support: Community Edition support is provided through Discord and GitHub, while Premium Support adds priority email support and Enterprise includes phone support and developer office hours.chatwoot.com · 28 Sept 2026
Audience: Chatwoot is designed for teams handling customer support, sales, or engagement and for founders and operators moving conversations into one place.chatwoot.com · 28 Sept 2026