HelpDesk

Spec sheet

What it does

HelpDesk is a ticketing product with a shared inbox, statuses, priorities, tags, automations and reporting; new signups receive it inside the Text platform.Read 21 Oct 2026 · helpdesk.com

Free plan

NoRead 20 Sep 2026 · helpdesk.com

Paid from

19Read 20 Sep 2026 · helpdesk.com

Integrations

Documented integrations include LiveChat, ChatBot and Facebook, while the site also lists Shopify, Salesforce, HubSpot, WordPress, Webflow, Slack, WooCommerce and Klaviyo.Read 21 Oct 2026 · helpdesk.com

Support

HelpDesk advertises customer support 24/7/365 and a self-service Help Center.Read 21 Oct 2026 · helpdesk.com

Headquarters

Wrocław, PolandRead 28 Sep 2026 · helpdesk.com

Founded

2002Read 28 Sep 2026 · helpdesk.com

AI replies

AI drafts reply suggestions from prior ticket conversations and lets agents edit them before sending.Read 21 Oct 2026 · helpdesk.com

AI summaries

Ticket summaries show the subject, main issue, progress and suggested next steps.Read 21 Oct 2026 · helpdesk.com

AI tagging

AI tag suggestions categorize tickets to improve tracking and routing.Read 21 Oct 2026 · helpdesk.com

AI text tools

Text enhancements can change tone, expand responses, and correct grammar or spelling.Read 21 Oct 2026 · helpdesk.com

API access

YesRead 20 Sep 2026 · helpdesk.com

Auto-assignment

Round-robin auto-assignment distributes tickets across agents to balance workloads.Read 21 Oct 2026 · helpdesk.com

Automation

Rules can assign, tag, prioritize and follow up on tickets automatically.Read 21 Oct 2026 · helpdesk.com

Channels

The platform combines email, live chat, AI Agent and social messaging channels in one inbox.Read 21 Oct 2026 · helpdesk.com

Collaboration

Teams can use assignments, private notes, followers, collision detection and shared context on tickets.Read 21 Oct 2026 · helpdesk.com

Company facts

Gartner lists the company as founded in 2002, headquartered in Boston, with 201–500 employees and reported annual revenue of $50M–$250M.Read 21 Oct 2026 · gartner.com

Company identity

Text, Inc. is the company behind HelpDesk.com, LiveChat, ChatBot.com and Text; the parent company is Text S.A.Read 21 Oct 2026 · gartner.com

Customer portal

YesRead 20 Sep 2026 · helpdesk.com

Desktop support

The pricing page lists desktop apps for macOS and Windows, alongside a browser web app.Read 21 Oct 2026 · helpdesk.com

Developer extensibility

Developers can build and publish HelpDesk apps through the Developer Console and Marketplace.Read 21 Oct 2026 · api.helpdesk.com

Documentation

The API documentation is an OpenAPI-based reference with endpoint schemas, authentication guidance, pagination and webhook examples.Read 21 Oct 2026 · api.helpdesk.com

Help center

YesRead 20 Sep 2026 · helpdesk.com

Hosting model

HelpDesk is browser-based and cloud hosted; the official app page says no download or installation is required.Read 21 Oct 2026 · helpdesk.com

Licence

The reviewed pages describe a hosted commercial service and do not state an open-source licence.Read 21 Oct 2026 · helpdesk.com

Limit: Capterra flexibility

Capterra reviewers report that complex workflows can expose limited customization and advanced options.Read 21 Oct 2026 · capterra.com

Limit: G2 connectivity and integrations

G2 reviewers report occasional server connection problems and missing direct integrations such as Slack and Firebase.Read 21 Oct 2026 · g2.com

Limit: G2 search

A G2 reviewer says search lacks exact matching and conditional AND/OR tag filters.Read 21 Oct 2026 · g2.com

Limit: Trustpilot advanced features and billing

Trustpilot complaints include missing advanced features and an unexpected annual charge after a trial.Read 21 Oct 2026 · trustpilot.com

Praise: Capterra usability

Capterra reviews commonly describe the interface as intuitive and easy to use, with organized ticket handling and useful automation.Read 21 Oct 2026 · capterra.com

Praise: G2 usability

G2 reviewers repeatedly praise the intuitive interface, ease of use, ticket organization and collaboration.Read 21 Oct 2026 · g2.com

Praise: Gartner reviewer themes

Gartner's displayed reviewer insights emphasize ease of use, easy deployment, easy integration and cost efficiency.Read 21 Oct 2026 · gartner.com

Praise: Trustpilot support

Trustpilot reviewers frequently praise fast, friendly and effective human support and an easy interface.Read 21 Oct 2026 · trustpilot.com

Product transition

HelpDesk.com says it is now the ticketing capability inside Text; existing HelpDesk accounts continue to work and new signups start a Text trial.Read 21 Oct 2026 · helpdesk.com

Public API

The public API is documented as version 1.0.0 and supports personal access tokens and OAuth 2 authorization-code authentication.Read 21 Oct 2026 · api.helpdesk.com

Rating on Capterra

4.6 out of 5 from 183 reviewsRead 21 Oct 2026 · capterra.com

Rating on G2

4.6 out of 5 from 34 reviewsRead 21 Oct 2026 · g2.com

Rating on Gartner Peer Insights

4.0 out of 5 from 1 ratingRead 21 Oct 2026 · gartner.com

Rating on Trustpilot

3.8 out of 5 from 39 reviewsRead 21 Oct 2026 · trustpilot.com

Rating on TrustRadius

7.4 out of 10 from 9 reviewsRead 21 Oct 2026 · trustradius.com

Reporting

Reports cover ticket volume, response times, resolution trends, workload and customer feedback, with exportable results.Read 21 Oct 2026 · helpdesk.com

Security and compliance

Official pages state SOC 2, GDPR, CCPA, PCI DSS (SAQ A), Data Privacy Framework and WCAG 2.1 AA compliance.Read 21 Oct 2026 · helpdesk.com

Shared inbox

YesRead 20 Sep 2026 · helpdesk.com

SLA management

YesRead 20 Sep 2026 · helpdesk.com

Ticket automation

YesRead 20 Sep 2026 · helpdesk.com

Webhooks

API webhooks can report ticket creation, updates, status, priority, message, tags, followers, assignment and custom-field events.Read 21 Oct 2026 · api.helpdesk.com

Plans and prices

Every HelpDesk plan and price →

Where Specifiction places it

• Help desk software#8 of 1019.1