Tech riderRev. 20 Sept 2026
HelpDesk
- 1Runs onAPI
- 2Costspaid from $19/mo
- 3Shared inboxYes
- 4SLA managementYes
- 5Help centerYes
- 6Ticket automationYes
- 7Customer portalYes
- 8API accessYes
8 lines stated Written from the maker's own pages: helpdesk.com
Overview
HelpDesk is ranked #33 of 101 in help desk software on Specifiction, made by HelpDesk (Wrocław, Poland). It runs on API. There is no free plan. Paid plans start at $19/mo.
HelpDesk plans and pricing
All plansEssential $19/mo billed yearly 3 ticketing rules · 1 AI Agent · 10 AI resolutions per month · 5 reply suggestions monthly per user · 5 AI text edits monthly per user helpdesk.com · 20 Sept 2026
Growth $79/mo billed yearly 20 custom fields · 10 ticketing rules · Up to 10 teams · 10 AI Agents · 200 AI resolutions per month · 30 proactive campaigns helpdesk.com · 20 Sept 2026
Enterprise Not published Custom AI Agents · Custom roles · Dedicated team for the account · SOC 2 Type 2 · SSO and audit logs helpdesk.com · 20 Sept 2026
Compared on help desk software
- Free plan
- Nohelpdesk.com
- Paid from
- $19/user/mohelpdesk.com
- Shared inbox
- Yeshelpdesk.com
- SLA management
- Yeshelpdesk.com
- Help center
- Yeshelpdesk.com
- Ticket automation
- Yeshelpdesk.com
- Customer portal
- Yeshelpdesk.com
- API access
- Yeshelpdesk.com
Company
- Founded
- 2002helpdesk.com · 28 Sept 2026
- Headquarters
- Wrocław, Polandhelpdesk.com · 28 Sept 2026
Best HelpDesk alternatives
See all 20 All accessCh 01 Chatwoot Free planFree trialAndroid from $19/mo9.1 All accessCh 02 Vtiger Help Desk Free planFree trialAndroid from $12/mo8.9 All accessCh 03 Desk365 Free planFree trialAndroid from $12/mo8.6 All accessCh 04 Intercom Free trialAndroidiOS from $19/mo8.5 All accessCh 05 Help Scout Free planFree trialAPI from $25/mo8.5 All accessCh 06 Freshdesk Free planAPI from $19/mo8.3
Where it ranks on Specifiction
- Best Help Desk Software in 2026#33 of 101
Is HelpDesk yours?
Claim it for free: prove the domain, then correct facts, plans and screenshots. An editor reviews every change.
Sources
- helpdesk.com· checked 28 Sept 2026
- helpdesk.com/pricing/· checked 20 Sept 2026