Front

Spec sheet

Free plan

NoRead 20 Sep 2026 · front.com

Paid from

25Read 20 Sep 2026 · front.com

Integrations

Front says it offers more than 160 integrations and lists Salesforce, Pipedrive, Jira, Asana, Trello, GitHub and Zapier among supported connections.Read 15 Oct 2026 · help.front.com

Founded

2013Read 23 Sep 2026 · front.com

Analytics

Front reports on response time, resolution speed, workload, CSAT and team performance.Read 15 Oct 2026 · front.com

API access

YesRead 20 Sep 2026 · front.com

API details

The API uses JSON, supports multipart file uploads, query search parameters, documented rate limits and a deprecation policy.Read 15 Oct 2026 · dev.frontapp.com

Autopilot

Autopilot is Front's omnichannel AI agent for automating complex customer work.Read 15 Oct 2026 · front.com

Certifications

Front states that it is SOC 2 Type II and ISO 27001 certified.Read 15 Oct 2026 · front.com

Cloud hosting

Front states that its service is hosted on Amazon Web Services cloud infrastructure.Read 15 Oct 2026 · front.com

Company founding

Mathilde Collin founded Front in 2013 and later became executive chair.Read 15 Oct 2026 · front.com

Company scale

Front says it has more than 9,300 businesses, over 300 employees across five offices, and surpassed $100 million in ARR in 2025.Read 15 Oct 2026 · front.com

Copilot

Copilot provides account context, next-step suggestions and drafted replies for agents.Read 15 Oct 2026 · front.com

Customer portal

YesRead 20 Sep 2026 · front.com

Desktop and mobile apps

Official downloads are provided for Windows, macOS, iOS and Android, alongside the web application.Read 15 Oct 2026 · front.com

Documentation

The Help Center lists 201 getting-started articles, 352 usage articles, 37 rules articles and 204 API/integration articles, plus developer documentation and release notes.Read 15 Oct 2026 · help.front.com

Encryption

Front states that data at rest uses AES-256 encryption and data in transit uses TLS encryption.Read 15 Oct 2026 · front.com

Funding

Front says it has raised $204 million in venture funding from investors including Sequoia, Salesforce Ventures and Battery.Read 15 Oct 2026 · front.com

Headquarters and size

LinkedIn lists Front as privately held, headquartered in San Francisco, with 501–1,000 employees.Read 15 Oct 2026 · linkedin.com

Help center

YesRead 20 Sep 2026 · front.com

Included agent seats

10Read 20 Sep 2026 · front.com

Legal name

Crunchbase identifies the legal entity as FrontApp, Inc.Read 15 Oct 2026 · crunchbase.com

Limit: Android drafting

A Google Play reviewer says Android drafts can reset or jump to an earlier state while typing, making messages difficult to finish.Read 15 Oct 2026 · play.google.com

Limit: pricing and reporting

G2 reviewers say costs rise as teams need advanced features and that reporting flexibility can lag dedicated support platforms.Read 15 Oct 2026 · g2.com

Limit: search and threading

TrustRadius reviewers report weak search for older or specific messages and problems with thread ordering and distinguishing message changes.Read 15 Oct 2026 · trustradius.com

Limit: setup complexity

G2 reviewers report that organizing shared mailboxes and automation rules can be difficult during initial setup.Read 15 Oct 2026 · g2.com

Managed installation

Front supplies Windows EXE and MSI machine-wide installers and a Mac machine-wide installer for IT deployment.Read 15 Oct 2026 · help.front.com

Omnichannel communication

Front centralizes email, SMS, WhatsApp, Front Chat, Slack and social channels, with voice handled through integrations.Read 15 Oct 2026 · front.com

Plugins

Developers can build custom plugins through Front's Plugin API to bring backend data into the inbox.Read 15 Oct 2026 · help.front.com

Praise: centralized communication

TrustRadius reviewers praise centralizing external conversations and internal discussions while preventing duplicate work.Read 15 Oct 2026 · trustradius.com

Praise: collaboration

G2 reviewers repeatedly praise shared inboxes, internal comments, assignments and team visibility for reducing duplicate replies and improving coordination.Read 15 Oct 2026 · g2.com

Privacy compliance

Front says it supports GDPR obligations and provides a data-processing addendum.Read 15 Oct 2026 · front.com

Public API

Front provides a Core REST API covering entities from contacts to comments, with OAuth 2.0 and API-token authentication.Read 15 Oct 2026 · dev.frontapp.com

Rating on Apple App Store

3.3 out of 5 from 199 ratingsRead 15 Oct 2026 · apps.apple.com

Rating on Capterra

4.5 out of 5 from 289 reviewsRead 15 Oct 2026 · capterra.com

Rating on G2

4.6 out of 5 from 2,518 reviewsRead 15 Oct 2026 · g2.com

Rating on Google Play

2.8 out of 5 from 512 reviewsRead 15 Oct 2026 · play.google.com

Rating on Trustpilot

1.8 out of 5 from 297 reviewsRead 15 Oct 2026 · trustpilot.com

Rating on TrustRadius

9.2 out of 10 from 119 reviewsRead 15 Oct 2026 · trustradius.com

Shared inbox

YesRead 20 Sep 2026 · front.com

Shared inboxes

Teams can assign conversations, add internal comments, share drafts, tag messages and collaborate without forwarding email.Read 15 Oct 2026 · front.com

SLA management

YesRead 20 Sep 2026 · front.com

Smart QA and CSAT

Smart QA reviews tickets with AI scorecards, while Smart CSAT infers satisfaction without surveys.Read 15 Oct 2026 · front.com

System requirement

The Apple mobile listing requires iOS 15.6 or later and iPadOS 15.6 or later.Read 15 Oct 2026 · apps.apple.com

Ticket automation

YesRead 20 Sep 2026 · front.com

Ticketing

The product includes a ticketing system for tracking, managing and resolving customer inquiries.Read 15 Oct 2026 · front.com

Web access

The desktop client is optional because accounts can be accessed at app.frontapp.com in a browser.Read 15 Oct 2026 · help.front.com

What Front does

Front is a customer operations platform that combines customer conversations, team collaboration, workflows, analytics, integrations and AI in one workspace.Read 15 Oct 2026 · front.com

Workflow automation

Rules can route, tag, archive and escalate conversations using conditions such as keywords, priority and customer data.Read 15 Oct 2026 · front.com

Plans and prices

Every Front plan and price →

Where Specifiction places it

• Email clients#3 of 1429.3
• AI Customer Service Software#1 of 409.1
• Customer Service - Midmarket Software#1 of 309.2
• Ticketing Software#1 of 299.1
• Help desk software#4 of 1019.2
• Customer Service - Enterprise Software#2 of 279.1
• Email Collaboration Software#3 of 359.2
• Customer Support Software#3 of 299.1
• Social Media Customer Service Software#5 of 419.1
• Shared Inbox Software#4 of 309.2
• Conversational Support Software#4 of 279.1
• Digital Customer Service Platforms#4 of 259.1