Best Ticketing Software in 2026

GLPI

GLPI suits organizations that need ticketing, service workflows, and IT asset tracking.

Deskpro

Deskpro suits support, IT, HR, and operations teams needing shared channels, automation, self-service, and reporting.

InvGate Service Desk

It suits organizations coordinating service requests across IT and departments such as Facilities.

Freshdesk

Freshdesk suits service teams handling requests across multiple channels who need shared ticketing, a customer portal, and workflow automation.

ManageEngine ServiceDesk Plus

It suits organizations that need an IT help desk with service-level tracking, knowledge resources, and approval workflows.

Help Scout

Help Scout suits customer support teams that want several customer channels in one shared Inbox alongside a help center.

SysAid

SysAid suits IT teams needing service management, asset oversight, automation, integrations, and mobile incident handling.

TOPdesk

TOPdesk suits service departments in IT, Facility Management, and HR that need ticket handling and self-service.

Re:amaze

Re:amaze suits online businesses, including ecommerce stores and SaaS businesses, that handle customer conversations across multiple channels.

Zammad suits customer service, IT support, and operations teams that need to manage requests across channels.

LiveAgent

LiveAgent suits support teams that want to manage several customer communication channels in one inbox, with ticket automation and a help center.

Gorgias

Gorgias is designed for ecommerce customer experience teams managing conversations across multiple channels.

osTicket

osTicket suits teams that need to route support inquiries from email, web forms or API and want to host the system themselves.

SolarWinds Service Desk

Service Desk suits teams managing IT incidents, assets, configuration records, and changes in a cloud platform.

Kustomer

Kustomer says it is built for customers, customer experience representatives and leaders, and operations teams that run customer experience.

Gladly

Gladly is aimed at brands, particularly retail businesses, that want customer service and shopping support in one conversation.

Zoho Desk

It suits support teams that need a shared inbox, help center, customer portal, and ticket automation.