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SupportPal

supportpal.com

From $25/mo Free trial WebWindowsLinuxAPISelf-hosted
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Spec score 8.1 #43 of 101 in Help desk software

Spec sheet

Product
SupportPal is self-hosted, on-premise help desk software.Read 10 Oct 2026 · supportpal.com
Free plan
NoRead 23 Sep 2026 · supportpal.com
Trial
A 30-day self-hosted, on-premise trial is available without a credit card.Read 10 Oct 2026 · supportpal.com
Integrations
Listed integrations include Blesta, WHMCS, LDAP, SAML, TrackingTime, and Zapier; add-ons include Slack Notifications, Google Translate, and WooCommerce.Read 10 Oct 2026 · supportpal.com
Security
Two-factor authentication can be configured for operator and user accounts and enforced for either group.Read 10 Oct 2026 · supportpal.com
Support
Email support and product updates are included with subscriptions; remote desktop support sessions cost $75.00 per 30 minutes.Read 10 Oct 2026 · supportpal.com
Data handling
Ticket custom fields can encrypt sensitive data such as passwords and automatically purge it after ticket closure.Read 10 Oct 2026 · supportpal.com
Deployment requirements
SupportPal requires PHP and MySQL; documented operating systems include CentOS, Debian, Red Hat Enterprise Linux, Ubuntu, and Windows Server via Docker.Read 10 Oct 2026 · docs.supportpal.com
Intended customers
The company says it focuses on self-hosted software that customers can keep on-premise and control their own data.Read 10 Oct 2026 · supportpal.com
License limits
Each license includes unlimited operators, users, organisations, tickets, and departments; one brand is included, with additional brands charged separately.Read 10 Oct 2026 · supportpal.com
Reports and feedback
SupportPal provides customer feedback forms and analytics reports, and allows users to build custom reports.Read 10 Oct 2026 · supportpal.com
Self-service
The help desk supports content-rich self-service articles with images or video and moderated user comments.Read 10 Oct 2026 · supportpal.com
SLA management
YesRead 23 Sep 2026 · supportpal.com
SLAs
SLA plans define first response and resolution times, with due times calculated from business hours.Read 10 Oct 2026 · supportpal.com
Ticket channels
It converts support requests from web, email, API, Facebook, and Twilio channels into tickets in a unified inbox.Read 10 Oct 2026 · supportpal.com
Ticket collaboration
Operators can use private ticket notes and internal messages, see when others are viewing or replying, and assign tickets to departments and team members.Read 10 Oct 2026 · supportpal.com

Plans and prices

Monthly $29.95 a month $29.95 per month; monthly rolling contract All listed features · 1 brand included · additional brands $9.95 per month each Read 10 Oct 2026 · supportpal.com
Annually $299.95 a year $299.95 per year; annually rolling contract All listed features · 1 brand included · additional brands $99.95 per year each Read 10 Oct 2026 · supportpal.com

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