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SPECIFICTION
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Zoho Desk

zoho.com

From ₹420/mo Free plan API
Visit zoho.com
Spec score 8.0 #45 of 101 in Help desk software

What it is

Zoho Desk is customer support software with a shared inbox, customer portal, and help center. Its listed tools also include SLA management, ticket automation, and API access, giving teams ways to organize support conversations and service workflows. The Free plan includes three users and is listed at free. Paid plans are billed annually: Express is ₹420 a month for 5 users; Standard is ₹800 a month for unlimited users; Professional is ₹1,400 a month for unlimited users; and Enterprise is ₹2,400 a month for unlimited users. The pricing note lists a 15-day trial and paid access from ₹420/user/mo (annual). Zoho Desk is freemium, with an API listed as its platform. The maker is identified as Zoho Desk, and 1996 is listed as its founding year.

Spec sheet

Free plan
YesRead 20 Sep 2026 · zoho.com
Founded
1996Read 23 Sep 2026 · zoho.com
API access
YesRead 20 Sep 2026 · zoho.com
Customer portal
YesRead 20 Sep 2026 · zoho.com
Help center
YesRead 20 Sep 2026 · zoho.com
Included agent seats
3Read 20 Sep 2026 · zoho.com
Shared inbox
YesRead 20 Sep 2026 · zoho.com
SLA management
YesRead 20 Sep 2026 · zoho.com
Ticket automation
YesRead 20 Sep 2026 · zoho.com

Plans and prices

Free Free 3 users Read 20 Sep 2026 · zoho.com
Express ₹420 a month Billed annually 5 users Read 20 Sep 2026 · zoho.com
Standard ₹800 a month Billed annually Unlimited users Read 20 Sep 2026 · zoho.com
Professional ₹1,400 a month Billed annually Unlimited users Read 20 Sep 2026 · zoho.com
Enterprise ₹2,400 a month Billed annually Unlimited users Read 20 Sep 2026 · zoho.com

Every Zoho Desk plan and price →

Strong points and limits

Strong points

  • Free plan includes three users.
  • Includes shared inbox, help center, and customer portal.
  • Lists SLA management and ticket automation.
  • API access is included in the listed features.

Limits

  • Paid plans are billed annually.
  • Express is listed for 5 users; higher paid tiers are unlimited users.
  • The listed platform is API.

Who it suits

It suits support teams that need a shared inbox, help center, customer portal, and ticket automation. The free plan is sized for three users, with annual paid tiers listed for five or unlimited users.

Verdict

Zoho Desk covers core support workflows, with a free three-user plan and several annual paid tiers. Compare the stated user limits and prices when selecting a plan.

Where Specifiction places it

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